Universe Solar Reviews

Do your homework I had high hopes for my solar system installation with Universe Solar, especially since the initial installer, Andrew from Earth and Sun Electrical, seemed knowledgeable and professional. However, my experience took a turn for the worse once the installation was complete. After the installation, I discovered that the changeover switch was placed in a ridiculously difficult spot, making it nearly impossible for me (a 75-year-old) to access. There was no consultation regarding its placement, which was frustrating. I reached out to Universe Solar for assistance, but my calls and messages went unanswered. Eventually, I contacted Andrew directly, and he assured me that he would move the switch the next time he was in the area. I was grateful for his willingness to help, but it has now been nearly six months. Despite numerous follow-ups and promises from him, I am still waiting for this issue to be resolved. Additionally, during his investigation of the system on behalf of Universe Solar, Andrew mentioned that shading from nearby trees would severely impact the battery charging efficiency. This information was shocking to me, as it was never disclosed prior to the installation. I believe that any reputable business should provide complete and accurate information upfront, rather than only after payment has been made. To anyone considering using Universe Solar or Earth and Sun Electrical, I strongly advise asking as many questions as possible before making a decision. Be prepared to follow up multiple times, as it seems that information will not be volunteered until after your funds are received. This experience has been disappointing, and I hope future customers have a better experience than I did. Date of experience: 10 June 2024