SunSmart Sunshine Coast Reviews

Installer Comments

Callum attended on all occasions and was superb. He was able to secure us a new inverter under the warranty and saved us the expense of buying a new system. Nothing was too hard and I would recommend them to anyone.

Installer Comments

The SunSmart team did an amazing job from with our solar, from quote to install. Would highly recommend them for anyone on the sunshine coast that want solar.

Installer Comments

After realising my Solar edge was not working and my original installer had gone bust, I emailed SunSmart. Callum from SunSmart came out after a couple of days and advised the inverter had failed. He contacted solaredge and arranged a replacement under warranty. When he received it he came and installed the whole brand new system at a time that suited me. After a few hiccups, my solar system is up and running. Callum was very professional, courteous and went above and beyond in getting my system running. I highly recommend SunSmart - they are seamless and professional

Installer Comments

Exceptional service, fast turnaround on install and very happy with the recommended system.

Installer Comments

SunSmart's recommendation was a value for money, reliable system with a long life. Installers were friendly, professional, punctual and left the site in perfect condition. The system was explained to us by the installers who led us through how to manage the app. Highly recommend SunSmart SC to anyone wanting a value solar array which will require little to no maintenance during its lifetime.

Installer Comments

Very professional and clean… Very happy with the job!

Installer Comments

SunSmart Sunshine Coast installed our 21.1kW Solar array using REC solar panels with 15kW Huawei Inverters and 30kW of Huawei Luna batteries with Back Up Emergency Power Supply. We have had the system now for over 2 years and couldn't be Happier. The whole experience from start to finish was second to none. We have had a couple of minor issues since Instalation and the after sales service received was not only immediate but also first class. We can not rate SunSmart SC highly enough and we recommend Matt and his team to everyone.

Installer Comments

I had an excellent experience with Sunsmart. Josh visited my site to explain how everything would work and analyse the possibilities for solar panels and inverter installation. The SunSmart team came for installation two weeks after I signed the contract, and within a few hours, I had a functioning solar system at my home.

Installer Comments

We had a new hybrid solar system installed on our home. Our experience with SunSmart has been exceptional from the initial site survey with Josh through the installation and to the post install support. Josh and Callum have provided excellent support to make the installation run smoothly. Harry and Matt have gone beyond our expectations for their workmanship and attention to detail. After a long day on the roof they patiently explained the system and it’s monitoring functions to us, it’s been a pleasure having them on site. Callum has been coming back for post installation fine tuning, thank you very much. SunSmart SC completed a very professional and neat installation and left the site spotless. We have no hesitation in recommending SunSmart SC for anyone considering installing a solar system.

Installer Comments

Thanks Josh, Callum, Harry and Matt and the others. System well installed as per good quotes. Advice and communication on how to work the system was first class. Clean thorough work and friendly attention is appreciated. Highly recommended.

Installer Comments

The process from start to finish was excellent. No pressure at sales and the knowledge from all the people I spoke with was incredible. Everyone took the time to explain in terms I could understand. I was followed up after the process was completed to make sure everything was working as it should and that I understood the app. Highly recommend this company

Installer Comments

Both Josh and Callum were excellent to deal with knowledgeable and experienced. I would recommend SC Solar 100% to anyone who has solar needs.

Installer Comments

I was introduced to Sunsmart by a Solar technician that I trusted, who had changed to FIFO work. Every interaction has been excellent the planning and groundwork done before installation was above and beyond. I had recently purchased a house that was 12 mths old 3 mths before installing Solar. The provider sent Sunsmart on an absolute, firstly that power was not connected to my address secondly that my meter was at a property 2 kms away. I did not have the time or know how to fix this frustrating situation. Matts patience and expertise solved all the problems to convince providers of connected power. The support since has been unbelievable, being a novice Matt has clearly and professionally guided me through updates and assisted when I have made errors with the system. Seemingly always available to answer what must be silly repetitive questions to a person of his competence.

Installer Comments

From the first consultation to installation, the SunSmart team were knowledgeable, helpful and considerate. They gave sincere advice, without the sales pitch, and made it really simple to make an informed decision. When they arrived for installation the fleet of workers did a tidy and quick job of removing our old system and installed the new system exactly as advised. They also consulted well on the day. Thank you.

Installer Comments

The whole process was very efficient due too excellent communication from all the team members involved. We would highly recommend their services to anyone.

Installer Comments

Whole team were great. Well presented and on time. Well mannered and professional in their approach and did a great job. Thank you

Installer Comments

SunSmart Sunshine Coast installed my rooftop PV system four year’s ago and that experience was excellent. Since then I have reached out several times for advice on the viability of a battery. Matt was generous with his time and expertise regarding current options and importantly for me, green loan and rebate information. I sought several quotes when time came to purchase a battery but SunSmart was priced comparably with other established installers. They were available to talk to when the inevitable questions came up in the decision making phase. When the first experience was so good, for mine, they were the logical choice for a battery. Josh did a site visit to confirm my preferred battery location was achievable and even though more complex than typical, everything went smoothly. Callum (along with capable help), installed the battery (as well as the PV back in March, 2020) and I couldn’t be happier with his professionalism, attention to detail and workmanship. The install was beautifully square, plumb and level and even though I upgraded from 2 x 5 kw inverters to 1 x 10 kw inverter on the same day, the number of visible holes in the wall afterwards were cleverly minimised. A trustworthy and professional team that I highly recommend to anybody thinking about getting solar.

Installer Comments

Awesome job on the install of our solar. Sun Smart was very professional and installation was done really quickly . the system is great and we have had no issue. Highly recommend.Highly Recommended *****

Installer Comments

The entire process from first contact with Josh and Callum to completion was first class from the SunSmartSC team. They kept me informed throughout the process, arrived on time, and completed the task with absolute professionalism. Harry, Lachlan, Matt, Ryan & Jed were polite, informative and courteous during the instalment of our panels. They also ensured I had a full understanding of the system, took me through the app. and provided me with confidence that they were always accessible if needed. I would absolutely recommend SunSmartSC.

Installer Comments

Great experience, great advice. John from the customer care team was amazing, kept in touch over the months, willing to answer any questions we had and re quote when we were ready to proceed. The install went quickly and smoothly, no issues, cleaned up after themselves and explained how to use the app to monitor usage. I wouldn't hesitate to recommend them to anyone, easy to deal with, no stress, great workmanship.

Installer Comments

Very impressed with service. Received a courtesy call the day before and the staff arrived on time at 7.30am and were very friendly and polite. The job was complete by 11am. We did have issues with logging into Fronius inverter but Hamish stayed behind and sorted it out. Very satisfied with service and staff attitude right from our first contact with Matthew Snell who sent our quotes promptly and was very helpful with our inquiries.

Installer Comments

The total experience with SunSmart was a breeze. They are effecient, punctual and tidy and the team were polite, friendly and professional.

Installer Comments

Being new to Australia, we knew very little about the solar world. It came apparent very quickly that if you can't recognise the cowboys or suppliers who are in in for a quick buck, you could be in some serious strife. From the begin to the end and the aftersales service from SunSmart has been above par. Service, value for money, ease of install, all boxes were ticked. I am a firm believer in giving credit where credit is due and would have no hesitation in giving a glowing recommendation. Well done team, keep up the great work.

Installer Comments

Sales gave me plenty of options, explaining all very well. Quote came with a great comparison web page. Installers were very friendly and polite. Post installation I had a great phone call from the owner explaining the entire system and Web app. I highly recommend this company.

Installer Comments

From the initial consultation with Matt and Josh to the installation with Harry and the boys, SunSmart Sunshine Coast was prompt, professional, and knowledgeable. I would highly recommend them if you're thinking of getting solar.

Installer Comments

Well done Sun Smart Sunshine Coast – what a great experience. Pricing and quote detailed and clear. Initial chat with Josh – answered all my questions and explained what to expect. Made all the background arrangements. Installation team with Callum was professional and did an awesome job. No mess and explained everything throughout. Post install service checked in to ensure I knew what to expect and operate the software app and all required warranty info. Paying invoices easy. Overall a 5/5 star experience – highly recommended and best VFM I could find. Thanks Sun Smart Sunshine Coast.

Installer Comments

From the initial consultation with Matt and Josh to the installation with Cal, SunSmart Sunshine Coast was prompt, professional, and knowledgeable. I would highly recommend them if you're thinking of getting solar.

Installer Comments

Hi Matt, just wanted to let you know that the install team of Callum, Zeb and Liam did a great job today.  They communicated to me exactly what was happening, they were very efficient, professional, respectful and importantly cleaned up after themselves. The are a credit to your company.  Please pass on my gratitude to them for myself and Jenny. I have included some photos of the great job. Aaron

Installer Comments

From start to finish SunSmart Sunshine Coast proved to be a professional and great company to deal with. The initial site survey by Josh was very thorough and he explained everything to me clearly and in detail. The resultant quote was very detailed (unlike some others) and Josh was able to answer all of my questions and put my mind at rest on all of my concerns. The service provided by Matt in the office was exceptional, even responding to an email I sent over the Easter break within 5 minutes to address an issue we had (which tuned out not to be related to the work they did). Matt’s patience with my questions and concerns was impressive! On the day of installation the installers Zeb, Lachlan and Liam turned up on time, introduced themselves and explained how the install would play out. They worked professionally and efficiently finishing at the estimated time. I was impressed with the work they carried out, everything was neat and tidy and the site was spotless (they cleaned up everything). The only delay was due to the number of questions I had for them during the handover and the detailed explanation they gave me about the installation and how it all works. Since the install the support has been exceptional with very fast responses to my questions and concerns. I would have no hesitation in recommending Josh and his crew at SunSmart SC considering a solar or battery installation.

Installer Comments

I chose SunSmart, their price was very competitive, their expertise on solar was first class. Their installers were on time, friendly and well presented. Their installation work on the panels and inverter was excellent. Very happy, thankyou to the SunSmart team.

Installer Comments

Matt and crew had all the help and patience in the world while I made up my mind then had 10.45kW solar system installed the week after I made my decision. Highly recommended.

Installer Comments

I found the whole experience with Sunsmart SC was smooth and professional right from start to finish. Josh was very educational about different products and their capabilities that best suited my property and needs. The installation crew had great communication, were polite and cleaned up after themselves. I highly recommend!

Installer Comments

Customer service was overall very poor. I found the point of contact very pushy and abrupt to deal with. The system only makes about 10kwh energy daily but originally was predicted to make at least 40kwh daily for this time of year. They changed the panel layout without consent also and have been trying to get me to sign an updated panel layout post install.