Sunline Energy Reviews
About Sunline Energy
At Sunline Energy, we are dedicated to providing Australian homeowners and businesses with sustainable and renewable energy solutions at a reasonable cost. Our key team has combined experience of over 20 years and have been specialising in solar energy installations
We feel privileged and proud to serve our customers with solar solutions that are tailor-made for their needs. We help our customers create sustainable ‘green’ energy solutions while reducing their cost of energy.
Why Choose Sunline Energy?
1. We are one of the very few companies to be Solar Approved Retailer by the CEC
2. In house CEC Accredited Solar Installer & Designer
3. We have completed over 5000 Solar Installs for both residential & commercial customers.
4. One of the highest rated Solar Retailer on Product Review, Google & HiPages.
5. We have all the required certifications including the Registered Contractors License from the Energy Safe Victoria, NSW Contractor License, Tesla Certified Installer and more.
Workmanship Warranty
10
All Reviews
Converting from gas hot water to a heat pump
Installer Comments
Converting from gas hot water to a heat pump was an effortless process from start to finish thanks to the team at Sunline Energy I was surprised at how prompt they were and standard of the install is first rate. Doing several hours of research prior to making a decision on this company certainly paid off for us. Sunline weren't the cheapest, nor were they the most expensive. Great value for money and the savings in energy costs are already starting to be noticeable.
Heat Pump - Aquatech
So far I'm very happy with the Aquatech heat pump. The phone app which controls the unit is simple to use, but a little unreliable however.
Sunline Energy was a very easy company t...
Installer Comments
Sunline Energy was a very easy company to deal with. They did what they said they would do, in the timeframe they said it would happen. Their representatives were easy to deal with, tidy and polite. One issue, they did claim all waste was recyclable, it is not.
A good result..
Installer Comments
Sales was good and the installing subcontractors excellent. Sunline's administration was a little rough, particularly sending out automated email which did match with the process and confusion over installation date.
Highly recommend-reliable and responsive company
Installer Comments
I did a lot of research and chose 4 companies to request quotes. At the start of my process to install solar panels, I found 2 companies that had great salespeople, and 1 company that I would never use (did not listen to me, tried hard sales push, then had a tantrum when I wouldn’t agree to a sale with them!). However the Sunline Energy salesman (Ray) was patient, informative and answered every question I had. He was not pushy, spoke honestly and his respectful manner won me over. He suggested slightly cheaper panels (of almost similar quality per independent experts), but I really wanted REC panels so he worked out a suitable deal with me. I was so impressed that I also ordered a much-wanted heat pump for a really fair price. Solar panels were installed promptly and efficiently. They even sorted out a couple of tiles that weren’t secure. They were on time and quite quick. There was a slight hitch installing the heat pump (due to a subcontractor’s mistake). However Sunline Energy responded brilliantly- genuinely concerned to quickly investigate and ensure the mistake is not repeated elsewhere. Mick, the business owner, was brilliant and covered the repair cost by our own electrician - not many companies are that honourable these days! I believe that the response to an issue (nothing harmful btw) speaks to the integrity and quality of a business and Sunline Energy has definitely proved that they are top notch. I have already recommended them to a family member.
Heat Pump - Aquatech
Works well - we only have it on during the day (9-4pm) and it stays hot for ages afterwards (at least 24 hours).
Installer Comments
Provided options for me to consider. Once decision was made the installation schedule was agreed, everything went to plan.
Heat Pump - Aquatech
Happy with the choice and thrilled that it has various settings that can be controlled using an App. Finding the most suitable program for my circumstances took a while but I have a good knowledge now to get the best out of the hot water system with lots of savings. If I have a change in my circumstances I can adjust the program to suit. I understand that most people would not go to these efforts to learn and would prefer set and forget.
Totally smooth install
Installer Comments
Could not hope for an easier, more helpful installation. Matt was legendary, the support and install team just did their job. The plumber on site was also excellent. I appreciate that they only recommend quality systems, i.e. not cheap systems which may die soon after qualifying for the government rebate. All in all just a great experience with this company.
Excellent personalised service from begi...
Installer Comments
Excellent personalised service from beginning to end. Honest clear advice re best options, cost, etc. Hassle free for me as Sunline personel organised government subsidies. Rapid installation, efficient team, and no later problems. Couldn't have asked for better.
Solar Panel - JA Solar
Installer Comments
The customer contact person was very friendly and accommodative in providing all the needed information. He was not pushing me to go with them instead provided all the knowledge on the product. His name is Vik.
Installation Photos
Highly recommend
Installer Comments
Matt from Sunline Energy has been fantastic to deal with. Matt called me and told me about the extra government rebates that were available, if I swapped my current gas hot water service to a new Aquatech hot water service and even took the time to explain the savings that I could have. I have used Matt in the past for organising my solar panels, he was amazing then and is still amazing now.
Heat Pump - Aquatech
Very friendly and helpful staff
Review left 1 years after system installed
Installer Comments
Thank you Matt for your help and advised for the solar panels. Extremely happy with the service and the team that have worked on instillation of the solar system. The team was punctual and tidy on the day as well they worked in such a hot day so they can finish the work on time. I couldn’t have ask for better service. ????
Solar Panel - Longi
Solar Inverter - SAJ
Installation Photos
Graham at sunline energy is so knowledge...
Installer Comments
Graham at sunline energy is so knowledgeable, helpful and patient. He answered all my questions and I am happy with result. Installed 15 tiger 440 panels ( also apparently work ok in shade) and Fronius Gen 24 plus inverter which has capacity for battery installation at later date. So far working well and am pleased. Thankyou sunline and thankyou Graham. Their price was very competitive and installation efficient. Prompt checking with inspector - all organised by sunline. Good communication and Mick was prompt when got an error. It was just that I did not have a battery installed. He communicated with Fronius and myself and ensured all was well. So great follow up service if required. THankyou
Solar Panel - Jinko
Jinko Tiger 440 apparently work well also with shade. So far system has been generating around 22.4 with 15 440w panels. Do not have a battery yet but usage is on lower level. Have organised washing machine dryer and dishwasher running seperately between 10.30 am and 3.30pm and have already noticed change in bill. Intend to look at battery installation when cheaper and more reliable. Have heard of fires with some.
Matt from Sunline was absolutely fantast...
Installer Comments
Matt from Sunline was absolutely fantastic from the beginning to the end. I was new to solar panels and Matt explained the whole process thoroughly. Matt was very helpful, honest and very knowledgeable. Sunline is not a pushy and aggressive solar panel company like some others out there. Matt was always contactable and always returned my calls promptly. We felt he always went over and beyond in terms of service, and we were very appreciative of this. I would highly recommend Sunline and Matt.
Absolutely Brilliant
Review left 1 years after system installed
Installer Comments
Absolutely Brilliant! Matt's knowledge and advice was invaluable as well as the guided tour of all of the processes necessary to get the system we needed installed.
Solar Inverter - SMA
Matt answered all my questions and educa...
Review left 2 years after system installed
Installer Comments
Matt answered all my questions and educated me on the process. Was a genuine interaction and I’m happy with the overall process. Panels are working well, no issues at all.
Solar Panel - Longi
Solar Inverter - SAJ
Smooth Process
Installer Comments
Matt was recommended by a friend of ours who had purchased his solar through Sunline Energy. We found Matt explained the process, was able to advise how many panels our roof could accommodate, how to apply for the Government interest free loan and arranged all the details of the installation. Installers were here on time and took about 4 hours to complete. Very satisfied.
Solar Panel - Longi
Solar Inverter - Goodwe
The whole process was smooth and clear
Installer Comments
The sale process was smooth and clear, Matt has explained all the key points we need to know and chosen the best fit for our house. Installers are on-time and efficient, got everything ready within about 4 hours, found the good spot to put the inverter.
Solar Panel - Seraphim
Solar Inverter - SAJ
Installer Comments
They were not the cheapest, but were the most helpful and took plenty of time to explain things to me, no matter how stupid my questions might have been
Solar Panel - Trina
I dont know much about it, but thwy are working at present...time will tell
Review left 2 years after system installed
Installer Comments
In my research, all companies fell into two distinct categories: "cheap" ones that use 3rd party installers (but design themselves) and "expensive" ones that do installation themselves. In my case, the price difference was above 30% (after rebates but before loans). My system was fairly trivial (simple roof, no shade, etc.), so I reckoned anyone should be able to do it, and went with the better one from the "cheap" group, which was Sunline. Being an engineer myself, I gauged "betterness" of the company by the competence of their technical staff I could get through. Of the 6-7 shortlisted companies, only in 2 I could speak to a qualified engineer who could explain some things to my satisfaction, and with whom I could discuss detailed installation options in real time. Sunline was one of them. However, installation was far from smooth, which I half expected. Without going into details, the first team appeared blatantly incompetent and not caring, and in the end packed up and left. But, another team was organised in a week or so, and they were much better. They easily did what the first team refused to do (relates to panels alignment), deeming it was too complicated. In the end, it all worked fine. There were some paperwork delays with rebates due to this mess-up, and some confusion around payment, but it was all resolved amicably. The worst offender was Jemena (the distributor) who took more than a month to reprogram the meter.
Solar Panel - Canadian Solar
I guess all panels in this range are similar. Too early to tell. I choose these ones mostly for the convenient power output (actually, slightly less than most others), which made an even number of panels in my case (18, instead of 17 with other similar brands). Also, they have black bezel, which looks better than silver.
Solar Inverter - Fronius
I consciously choose an expensive inverter (but I had no need for sophisticated one). This is a critical component, and I wanted to have open access to it with reliable API and known protocol (so that I could gather statistics independently, without 3rd-party tools). But this may not matter for most. Fronius Primo is clearly a well-designed unit with enough customisation, which is pleasure to work on, and which worked flawlessly so far (1.5+ years). The only thing that the users should be conscious about: it has a fan, which can get appreciably noisy when the power output is close to maximum. (It will be practically silent at night and most times in winter). Don't install it next to windows and doors, if possible.
Installation Photos
Installer Comments
Never replied after I accepted their quote.
Solar Panel -
Solar Inverter -
Installer Comments
Access to the double story roof was confined but the team started and finished within about 5 hours. Everything about the process was communicated to me very well. Sunline sales team kept in contact with me at all times from the initial request for a quote until certicgication of the system. . At this pont in time the reconfiguration of the powerboard ( allowing feed in of excess power) might take up to one month. The certification of the installation and electrical work only took a few days after installation (enabling the system to be turned on)
Solar Panel - Canadian Solar
too soon to compare estimates given to me prior to signing the contract however my app tells me during the first 3 days of power generation this 6.6 (6.03) system recorded 40kw on a clear hot day in January ( 36 degrees ). These panels are facing south on 27 degree and 22 degree metal roofs. We noticed a distinct drop in radiant heat from the ceilings of our two story house . ( panels can cool the roof up to 5 degrees in summer).
Solar Inverter -
Canadian - too soon to comment
Installation Photos
Installer Comments
Easy to deal with. Quick installation on the day with minimal power interruption.
Solar Inverter -
Seems fine so far.
Installer Comments
Good experience throughout the process
