Solbase Reviews
About Solbase
At Solbase, our experienced team of installers, engineers and solar consultants will make the transition to solar a simple one and assist you every step of the way. Our team will provide you with the best quality solar power solutions that are backed by a 10-year workmanship warranty so your greener decision will reduce your energy bill and give you peace-of-mind long into the future.
Workmanship Warranty
10
All Reviews
Good engagement and communication...
Installer Comments
Good engagement and communication from the sales consultant. Installation day was hassles free. Good communication and flexibility as we worked out battery installation options on the day.
Solar Panel - Jinko
Happy with look and outputs we upgraded from a 5kw system and even in June we are getting 9kw by 10am
Solar Inverter - Sungrow
Good monitoring app and the hybrid functions are working well with battery house and EV monitoring with Charge HQ
Battery - Sungrow
Looked the modular option of the sungrow battery. Integration with the sungrow inverter provides all app and battery features.
Very happy with the solar system install...
Review left 2 years after system installed
Installer Comments
Very happy with the solar system installed at our home by Solbase. The entire process was seamless and installers were very professional and well qualified. Most importantly we’ve seen a significant reduction on our bills as promised. Would highly recommend them to friends and family.
Solar Panel - Jinko
Solar Inverter - Huawei
Smooth installation and no issues
Installer Comments
It has been almost 3 months since installation. Sales was good and helpful to answer my questions. Installation was smooth. One issue with the sensors for the charger. It did not report correct grip power usage due to that. Resolved after 2 days which is acceptable. From sales to post installation support is good. The Sungrow inverter is great so far. I am a happy customer.
EV Charger - Zappi
It has sensors to allow using surplus solar energy to charge the ev. A bit of struggle to get it connected to internet probably due to lack of experience to the charger by the installer. After it was sorted everything worked well.
Installer Comments
I can only praise this company having down research for six months I was still apprehensive they were not aggressive in their selling their installation was perfect and I can highly recommend them
Solar Panel - Jinko
Bear in mind I have only had this for a very small time but everything's going as planned at the stage
Installer Comments
The company installed it well. But the company did not do well in facilitating the process for getting solar credits quickly. Their communication after their installation and payment was not good. It is 3 months since the system was installed and I have not yet seen the benefit of it yet.
Solar Panel - Jinko
Solar Inverter - SAJ
Installer Comments
An excellent company. We had some minor issues as I wasn't in attendance when the panels were put in place and I was informed that they stated putting them in the wrong position but they rectified this themselves. I've also not managed to link the system to my phone but this is a minor matter. It works well and is what we wanted for a fair price. It was installed ahead of time and the communication was, in general, good.
Installer Comments
The Solbase process was great. Dan did a lot of work to provide advice and to manage costs, and the installation team were very professional. We installed a 13 kW system anda 9.6 kWh battery, which we have now expanded to 16 kWh because the system is generating above winter expectations. Every step was on time, and the battery expansion was done quickly because it was inside work on a wet day, so done ahead of time when the opportunity arose. Good comms throughout, and no performance problems so far. They also installed an EV charger, which is functioning well.
Solar Inverter - Sungrow
No problems so far, and the app is exactly what we need. There was a glitch initially when a firmware update misfired. Solbase immediately had a tech on site who fixed the problem immediately. No further issues.
Installation Photos
Installer Comments
Solbase incorrectly installed the system. I already had a 5kw system with a battery and wanted to double that in size. Solbase instead of joining the two systems and having them run in parallel they installed it as a totally different system. I have been fighting with them for the last 3 months to correct it and all I get out of them is rubbish. They present a number of options that do not have the two systems running in parallel which is frustrating. I have lodge a formal complaint with Fair Trading and if need be I will have another firm correct the installation and hit Solbase with the bill. They are a fly by night firm, stay well away from them.
Solar Inverter - Growatt
Not been installed for long but the problem I have with Growatt is they do not like talking to end users. They prefer to talk to installers only. I presented them with my problem and I got three different answers and two of those were from the same technical support engineer.
Battery - Growatt
It would have been better if the installers stacked the 6 modules on top of one another as instructed but they did two stacks of three for each system. Growatt told me that there should never have been the two systems and then they said 4 modules in one stack and 2 in the other stack. This was the same technical support engineer as mentioned above.
