Solargain Melbourne Reviews
About Solargain Melbourne
All Reviews
Very happy with Solargain
Review left 2 years after system installed
Installer Comments
The salesman knew what he was on about and tried to talk me out of systems that did not have a good ROI. The installation was on the date forecast and went very smoothly. When the Government Inspector cam round to approve the installation he was impressed by the quality of the work
iStore 270L with Solargain hasn't skipped a beat
Installer Comments
We installed the iStore 270L with Solargain 6 months ago. The installers showed up 5 minutes early and left it clean, they even ran the drain pipe to the downpipe which was 3 meters away. Above an beyond what I expected. Vic Solar application was easy. Solargain took care of the STC's. 10/10 service.
Heat Pump - iStore
We installed the iStore 270L with Solargain 6 months ago. Has not skipped a beat. It's easy to change settings so that it's heating when we want it to, for us during the day when solar powers it for free. It runs for about an 45 minutes each day to cover 2 showers a day for me and my partner. Zero suggestion it wouldn't keep if we massively increased hot water consumption with a baby on the way. It does make some noise, as all heat pump systems do, but when I'm in the room next to it, the split system heater inside makes more noise.
Installation Photos
Very impressed with local agent
Installer Comments
Very impressed with local agent, came and physically checked out installation site prior to quoting. Safety conscious and courteous team made the installation process seamless. Removed old panels and ancillary equipment which I sold.
Solar Panel - Jinko
No problems with panels, very good input and appear to be functioning as expected
Solar Inverter - Huawei
Have trouble getting the app to connect properly to my desktop, after changing browsers.
Review left 4 years after system installed
Installer Comments
Did a lot of research and landed on this company for price and pre-sale engagement and info sharing. After installation the company continues to be customer focused. Pre and post sales service has been very good.
Solar Panel - LG
Solar Inverter - Fronius
Battery - Sonnen
The only drawback with Sonnen is the power transfer limit of 2.5 kwh. Quality of product and service is very good.
Installer Comments
The schedule was delayed due to supply issue. Installation and inspection went well. However the support is based in Queensland. IMO with a configurable system, it has minor issue with the vast difference with the weather patterns between Brisbane and Melbourne.
Solar Inverter - SolarEdge
Numerous issues with communication issue over the internet connection. The comms kept disconnected from time to time. This issue has since been resolved. I was informed by the manufacturer support that they have performed the OTA firmware update. Although settings of the solar / grid energy usage is possible and configurable, it cannot be done on the mobile app, but must be done by either the installer or the manufacturer. This has caused issues having lots of emails to communicate on the needed configurations as the installer support is based in Quuensland, SolarEdge support in NSW, and I am in Melbourne. It did get resolved but anytime I need to nmake changes, it would be raising a support ticket.
Battery - SolarEdge
Battery operations is good and the control is available via the MySolarEdge mobile app.
EV Charger - SolarEdge
Come with function to charge from solar or scheduled charging from grid. The later allowed charging according to Time of Use electricity plan, particularly the special late night EV charging rate. However, during the early days there were issue around charger communication and internet connection. The comms kept disconnected from time to time. This issue has since stopped, as I was informed by the manufacturer support that they have performed the OTA firmware update. Another note, if you have multiple EV at home, suggest to get the longest possible charginf cable, all the way to your driveway.
Review left 9 years after system installed
Installer Comments
I had 3 company say they were coming to give me a quote I contacted solar gain and they were there the next day told me what they can do price and when they could do the job helped with all the paper work and all was done the next week So fantastic company and would recommend them 100%
Solar Panel - Jinko
Solar Inverter - Fronius
Installer Comments
Very good communication from the seller and the installation people as well. Reasonable price but worth it due to they did and told everything about it.
Solar Panel - Q-Cells
Solar Inverter -
