Solar Masters Reviews

With 38 years in the electrical distribution industry, I never thought I’d fall for what turned out to be a classic “too good to be true” offer — but unfortunately, that’s exactly what happened with Solar Masters. Despite presenting themselves as a legitimate solar provider, they are not a true solar company. They rely entirely on subcontractors and remove themselves from all responsibility once the job starts. What followed was a string of red flags: I was quoted one price, only for it to be increased twice — once before install and again when the contractor arrived onsite. Even mid-installation, they added more charges. The system took far too long to complete, and months later, I still haven’t received proper documentation. Although the system is functioning, I’m not convinced it’s operating at the promised 13kW capacity. I've had to escalate concerns with ESV, the energy regulator, and the ombudsman to verify if paperwork was even lodged. I now plan to bring in an independent company to inspect the electrical work due to serious quality concerns. To top it off, customer service was rude, dismissive, and treated me like a problem, not a paying customer. Even with decades of experience, I got caught. Let my experience be a cautionary tale. There are many reputable solar companies out there — Solar Masters is not one of them.

Installation was a breeze from the get go, upgraded old 5 kw panels to a 7.92kW installation with a 6KW SolarX inverter. Within a few days the existing Panela were pick up as promised. The solar installation was professionally done from start to finish, Harry Vora the supervisor was very friendly, well spoken, looking after the client base very professional upgraded me the solar panels to GradeA type to to the existing shortages of the ones quotes. To the installers very tidy on the day cleaning the roof and blowing the leaves off where the existing panels were ready for the new ones. Overall I'm very happy with the installation process from start to finish

I came across attractive online advertisements for solar and battery systems from this company. However, after visiting their registered office address in Sydney, I discovered that it was fake—the people at that location had never even heard of this company. Further research revealed that they do not hold a valid NSW electrical contractor license, meaning they are illegally installing solar and battery systems in NSW. This unlicensed QLD company is operating in NSW without the necessary licenses and insurance. When I requested proof of their credentials, they sent me an cec license—not the required NSW electrical contractor license—showing they were completely unaware of this legal requirement. It’s shocking that NSW Fair Trading allows such companies to operate illegally. Don’t fall for their cheap offers—always verify licenses before committing.

Nice work, good communication and best prices in the market Iam really happy with there servic.

My dodgy roof install , solar panels move . A brand new roof drilled holes in the wrong spot on the roof cover with silicone. Drilled holes where water runs. Was told I'll coming back to fix it I haven't heard anything

Absolutely shady. Don't deal with them at all. Tried to rip me off with Humm by charing me an extra $2300 for my Solar System. After installation, the solar system is producing about 50% less electricity than advertised. They originally told me that micro inverters / optimisers can be installed to fix the shading issue but now turned around and said they cannot fix it and that I should cut down the tree which is something the Gold Coast Council won't let me do.