Solar Battery Group Reviews

I got the marketing letter for a battery. I called them and they said I needed a review of my system to find out if it is compatible for a battery. As I already knew that my system is compatible, I said so. They responded with "What did you call for then?". Seems like they only wanted to sell me the "review of my system", so I asked to be removed from their marketing list. Confirms the other reviews, including the positive one. They are a marketing company adding their premium to the local installer you could employ yourself, just like the Modern Group. One to avoid.

Unfortunately I have not had a good experience with this company. The installers were external contractors from sage electrical, the two workers were nice but their boss was rude and disrespectful and constantly made sarcastic comments. They rushed the job and left without proper testing. I monitored the battery carefully using the mobile app for the next two days only to realise that the battery would not go past 70% charge. I contacted Solar Battery Group who guided me through some technical troubleshooting and they concluded that the battery was not installed correctly. They advised me that someone would need to come out and fix the issue and I would receive a phone call from the installers. So far, it has been 1 week and I have received nothing, despite multiple follow up calls with SBG. Basically once they receive their money the after sales support is terrible and I am left with a half functioning battery. To top it off, they charge $699 for a 5 year maintenance plan which seems like it has zero value. Based on this experience, I do not recommend this company at all. They are clearly focused on quantity over quality and seem unconcerned with fixing their mistakes.

They sent a letter saying best price guaranteed on a battery. "dont pay $10,000 on a basic battery" Pay $2999 This is a 3kWh battery, next to useless and expensive for that price. Dont be fooled, This is another scam.

We paid $350 deposit, as we trusted advertasement of "50% off market price". Later we realised that advertisement was misleading as the prices were the same as others. For 2 months we cannot receive our $350 deposit back. Solar Battery Group simply ignores our emails and demunds for return of deposit! Be careful. They are Not trustworthy! We will engage ACCC.

Paid a deposit of $350 for a battery feasibility report. Payback ended up being too long (8.5 years) Decided not to proceed. Trying to get money back as agreed in writing I would if I decided not to proceed. Leaving several phone messages and emailed them with no response. No human even picks up the phone. I’ll chase them with the ACCC.

WARNING - DO NOT DEAL WITH The Solar Battery Group. They do not install what they sell you over the phone. SBG string you along with 'solutions' that amount to nothing. SBG won't refund and I am still waiting for the system I paid for after the SBG attempted install a deficient battery system on to me. Warning, many buyers might find their system does not perform as the SBG claimed.

I already had 2 solar systems but lacked a battery. My search was for a good battery supplier.