Natural Solar Reviews

Installer Comments

Initially, Natural Solar was not very good at communicating the program they were delivering. The product, installation, and after-sales, however, were excellent. If they had been on the ball from the start, this would've been a 5 star rating. The latter personnel knew their product, the sales staff were poor and did not communicate delivery times or know the product sufficiently to answer the questions customers need to know and didn't follow up, unless pushed.

Installer Comments

I dealt with Emmett Fox, who really tried to be accommodating. The installers were professional and efficient.Thank you.

Installer Comments

The team at Natural Solar were responsive, approachable and very helpful. The installation took place days after I made payment, and - upon reconciling the works completed - Natural Solar approached me to actively process the relevant refund. I would recommend to work them of the Tesla Powerwall 2 installation.

Installer Comments

have had installed a Tesla Battery yesterday.Natural Solar handled the whole exercise with professional ease, that meant I did not have to do anything except pay. The installation was carried out by quick clever installers who were a pleasure to have around. It also was not as expensive as I thought it would be. An App for your phone is included so you can keep an eye on what's going , with easy reach of support if you need it. Great

Installer Comments

Great support and service. The install was very fast and the installers were knowledgable and helpful.

Installer Comments

The whole process from original purchase to final instal was easy. Communication was excellent and the Instal people were prompt and polite.

Installer Comments

The whole process went extremely well. Price and service was great. Work was done on the day that it was booked in for. The installers knew what they were doing. They stayed with us to explain how to setup the APP. We are extremely happy and Emmett contacted us the next day to check and offer sassistance at any time if needed. Great company!

Installer Comments

The whole process went extremely well. Price and service was great. Work was done on the day that it was booked in for. The installers knew what they were doing. They stayed with us to explain how to setup the APP. We are extremely happy and Emmett contacted us the next day to check and offer sassistance at any time if needed. Great company!

Installer Comments

Emmett was very professional and easy to work with. The installation and ease of dealing with the company was excellent. Highly recommended. Cheers Andy

Installer Comments

Good price, experience and installation was very professional. Michael stayed and explained the system and usage in the app which was great. Recommend.

Installer Comments

Sales and support staff very helpful and the installation was on time and completed without any issues.

Installer Comments

The installers (A-Team) were top notch and done an amazing job! Emmett gave excellent post install follow up service

Installer Comments

Natural Solar installed a Tesla Powerwall2 battery for us. The team provided clear & prompt communication throughout tge process. Install only took a couple of hours. Very happy with the finished product & service.

Installer Comments

Natural Solar was easy to deal with and did a great deal. The instillation guys arrive when advised and completed the installation professionally, cleaning up all left over materials. Could not be happier with the Tesla Powerwall, working well are 2 days. Highly recommend both Natural Solar and Tesla.

Installer Comments

Very good service by the team. Very competitive pricing and good service - a combination you dont find very oftem. Cameron was great and very open negotiator, and Emmet did a good job with manging the whole process for us. Would recommend

Installer Comments

Sale was easy and they were pushes but were informative. Good price, easy/ efficient paperwork, and no problem installation and it is working fine. Would recommend.

Installer Comments

Great price, and installer was very professional, answered all my questions and put me at ease with a Tesla Powerwall 2, my install was complicated, and he explained all aspect!

Installer Comments

From first contact to installation it was a customer focused service with Natural Solar

Installer Comments

The team of Natural solar was professional. Up to date communication Highly recommended, the installation was ease without any trouble to us. Thank you so much, easy to approach if there is any issue

Installer Comments

Needed a battery to complement existing 7kW solar system. Alan from Natural Solar was excellent in providing information and advice on the Tesla Powerwall 2 battery. He arranged an early installation date. Follow up calls from Emmett were also very helpful as job was completed. Help was given in downloading and explaining the app used to monitor the solar panel charging process and battery levels. So far, system seems to be working very well.

Installer Comments

From the first moment I contacted Natural Solar I was totally amazed at their professionalism, their very good pricing and the speed of processing my Powerwall request into its installation. The fact that they stock the Powerwalls in their own inventory allows for a lightning fast progression to the installation stage. I was initially drawn to Natural Solar for their amazing price that tromped all over the other quotes that I had, and I am so glad I became a client. I had the pleasure of being looked after by Jack Lucas who bent over backwards to make sure everything progressed smoothly. I have no hesitation in recommending Natural Solar to anyone making the dive into a Solar Battery.

Installer Comments

I was delighted with every aspect of the service I received from the Natural Solar team. From my very first contact, staff were professional, knowledgeable and courteous. They went out of their way to make sure that I got my new Tesla battery promptly and the costing was fully explained to me. The installation went very smoothly and they explained clearly how it worked and how to operate the app. The site was left spick and span at the ned of installation. My thanks to Rupen Sarkissian and Emmet Fox from Natural Solar for making the process so easy for me. Michael Stratton and his team did the installation and it was faultless…they clearly are experts in their field. My thanks to them.

Installer Comments

Emmett and the team were fantastic! We've been through other providers before and Natural Solar were by far the best on price, service and support.

Installer Comments

Competitive price and helpful team! Love to work with Natural Solar! Will definitely recommend to everyone that I know

Installer Comments

I had a very positive experience with Natural Solar. They were responsive and competitive. They arranged an installer a lot faster than we expected and even followed up the day after. The installers were punctual, friendly and tidy. Everyone throughout the process was knowledgeable and a delight to deal with. I haven't needed any support.

Installer Comments

The whole process was easily and professionally managed. Cameron in sales was very helpful. The installation team was experienced and did an excellent job and cleaned up upon completion. Highly recommend using Natural Solar.

Installer Comments

I liked the Tesla batteries I spent a lot of time researching the batteries they had that brand and knew everything about them they had a,phone number others didn't

Installer Comments

Great experience with Natural Solar. Emmett was great and easy to deal with. From calling up on 2 July, the battery was installed 12 July, was really expecting this to be a number of weeks wait time, so great outcome. The installers did an amazing job, very neat and tidy and answered all my questions. Great service, great product, definitely recommend.

Installer Comments

Was looking to install a second Tesla Powerwall 2 as looking to get into the EV market. Didn't want to go back to previous installer due to poor experiences. Decided to get multiple quotes and Natural Solar were first to get in touch with me. Due to very demanding work hours, I couldn't take the call but Rupen didn't hesitate to discuss pricing via SMS. I was so impressed! I was still looking for additional quotes but no other supplier/installer could beat Natural Solar's quote so I contacted Rupen almost a week later. He was very polite and helpful over the phone, and via email and I never felt pressured to accept a deal. A date for installation was set within 2 weeks after accepting the quote and the electricians were happy to install the battery at the requested location. Got a call a couple of days later from Emmett to see how everything went and was very impressed that they offered to continue to look after me if there were any questions or issues down the track. Highly recommend these guys, very disappointed I didn't look into them for my first battery and solar system.

Installer Comments

Sales and quote were fine, but there was a considerable delay in getting an installer out here in the country, which we are somewhat used to. The installers stayed overnight so were on site at 7:00 a.m. which was a little surprising, as the suggested start time was 8:00 a.m. - 10:00 a.m. The installation went very smoothly, the electricians were very easy to work in with and provided me with all the information required to enable me to set up battery and solar and grid monitoring on phone and computer. Grid connection was made and explained including the capability to go off-grid. The job cleanup was perfect, and the installation was very neat and tidy.

Installer Comments

From start to finish, Natural Solar's team did a great job. The quote I received from them was the lowest by a few K's for Tesla Powerwall 2. Thanks to Sev in particular who did his job in style. He kept me informed along the way. I would highly recommend them for any battery installation. Thanks to team Natural Solar!!

Installer Comments

Sales was pushy eg, "special price only for limited time" Installers were proficient in the mounting of equipment. But it took two further weeks to get the PW2 up and running. After 10 mths the PW2 failed. Got the run around for a month only to be told by Tesla that a lighting strike, within 500 mtrs of our house, fried my battery system. Then told to contact insurance company. Thankfully the insurance have agreed to pay. I'm taking the money and getting the PW2 removed. The end of batteries for me. Too delicate and no one seems to know how to fault find on them. Total con. Might add more solar with some of the money. The insurance assessors, that came, had no idea what was wrong with the system. Just said it was "Broken"!! and filed a report. I can buy a lot of electricity for $16 K

Installer Comments

Sales process was efficient. Sales person answered all my queries and resolved issues with our meter board to be ready for installation.

Installer Comments

I had Jack as my sales representative and the conversation with him was always short and precise. The quoting process for three Tesla Powerwalls with him was the most cheerful when comparing to other companies I talked to. I obtained the best quote from Jack at the end (After 3 days of quoting around). The installation was smooth, contractors were very polite, and we had good discussion on the location of the batteries. They arrived earlier than expected, got the job done before 3pm and cleaned the area after (cleaner than before the installation). The contractor Michael gave me all the information I need on how to set up my Tesla account and the basic control. I would recommend Natural Solar for saving yourself time and money.

Installer Comments

I had Jack as my sales representative and the conversation with him was always short and precise. The quoting process for three Tesla Powerwalls with him was the most cheerful when comparing to other companies I talked to. I obtained the best quote from Jack at the end (After 3 days of quoting around). The installation was smooth, contractors were very polite, and we had good discussion on the location of the batteries. They arrived earlier than expected, got the job done before 3pm and cleaned the area after (cleaner than before the installation). The contractor Michael gave me all the information I need on how to set up my Tesla account and the basic control. I would recommend Natural Solar for saving yourself time and money.

Installer Comments

I had a very positive experience with Natural Solar. From the initial inquiry they were informative and patient with my queries. The install was also a great experience. We installed 2 new Tesla batteries to an existing Solar system and are very happy. The install was very well explained and they took great care to ensure the finished product look great.

Installer Comments

Sales process was smooth and very competitive -The installation was delayed by a change of contractors for solar panels, but this explained to me and on the agreed date and time the installation proceeded. The contractors for panels and battery were all very friendly and professional. A good installation and they did remove debris.. - The customer service both at the site and office has been excellent .

Installer Comments

Purchased a Solar Tesla Battery System through Natural Solar. The sales consultant Shane Petrie was excellent and the subsequent follow-up customer service from Emmett Fox was outstanding. Shane was very patient, helpful and informative and Emmett was consistent and fast with his response and follow-up. (Emmett's irish accent was a treat). The process was very easy and I am very happy with the battery system. The installation was professional and the installers arrived as advised and on time. I would highly recommend Natural Solar for price competitiveness and 100% customer service!

Installer Comments

Professional from quote to installation stage. Very happy and would recommend

Installer Comments

The whole process from start to finish was trouble free . All items of the system was fully explained by the customer service person "Emmett". The whole process was done in a timely manner also which is great to see these days. The installtion of the solar system only took hours to complete & the site was left clean & tidy by the installers . We were contacted several times by the customer service member who made sure all aspects of the installtion was going to plan & on time plus we were fully satisifed . Our solar system is now fully operational & we are saving money on our electricity bills which was the main focus of this project.

Installer Comments

Good experience from the very initial contact with the team. They're polite, knowledgeable and pro-active, the installation completed smoothly.

Installer Comments

We also had a great experience with Natural Solar. We purchased 2 Powerwalls and got a very very good price, and a very quick and seamless install. Really straightforward. Didn't cost a cent more than the quote and both Sev and Emmett followed up to make sure everything went really well. Can't fault them.

Installer Comments

I contacted Natural Solar in connection with a breakdown in their system. They were not cooperative and after 5 months of following up the issue with them, the outcome was them declining to honour the 12 years warranty which was stated in the contract signed with them. Based on their post sale customer service, I would recommend staying away from them. There are other hardworking, honest businesses and undertakings that is worth spending your money with.

Installer Comments

The service was very professional and had all my queries satisfied.

Installer Comments

Had been exceptional dealing with Emmett who answered all of my questions promptly and was extremely helpful supporting any queries I had. I placed an order on the system last Friday and was installed Monday! The best turn around I have ever seen! Extremely happy with the finished product and highly recommended! Thanks again Emmett !

Installer Comments

Efficient and was helpful and kept informed throughout the entire process. Could not have asked for anything more. Great experience and would recommend to anybody.

Installer Comments

The sales guy - Alan- was help full and explained the process correctly and did not try to up sell. He followed up just after the installation was completed. The installers were friendly and efficient and explained the equipment efficiently. They left the site clean and tidy. The company also rang to make sure that I was happy withn the installation - well done.

Installer Comments

The quote wasn't cheap but I was more than satisfied with the results. The two installers were excellent and went out of their way to complete an excellent job. They explained everything and went through the Tesla app. and how everything functioned. In conclusion they organised the grid connection and checked everything was functioning. i could not have been happier. Would certainly have them back if I wanted to upgrade my panels.

Installer Comments

Keen to get the deposit very slow to to do anything when ask for deposit back they refused. system not installed

Installer Comments

I don’t have an issue with the product or installation, where I do have a problem is the after sale help which in my case non existent. Recently I have had issues with the solar app that shows the generated Kw and history in which it just stopped displaying. I must have rung support 5 times in 4 weeks with no success. Occasionally I get the same female staff member telling me everyone is busy and someone will call back but no one does. Other times the recorded message says to leave a message but then tells me the mailbox is full! It doesn’t sound like much but to me it’s important. Pretty poor results from a system not 2 years old.

Installer Comments

Company refuses to get back to me after I've paid a deposit. Call after call after call these guys are absolutely hopeless. We have an entire estate that's mandated to have solar done through natural solar and every single one of them are in arms about how useless they are. The second you pay your deposit you will have the hardest time ever hearing from them again. There are so many other companies out there - DO NOT CHOOSE THIS COMPANY!

Installer Comments

Very professional

Installer Comments

Competitive price ( not the very lowest ) Known brand panels and inverters ( rank well on surveys ) The only well priced competitor who offered personalised site inspection. We are told instalation will be by local people.

Installer Comments

No information given on how to read meter or what ever. Grade 2 electrician just arrived and then left Emails were not answered over the course of 2 weeks. Happy with initial contact and sales and initial installation.