Expert Electrical Reviews

So glad we chose to go with Expert Electrical.All the staff we dealt with from the office girl to the sales guy to the installation team were exceptional worth taking the time to recommend this company which was recommended to us.We know we got the best system for us and it all happened so quick.

Whole process was great. Very happy with our system.

Sales people were very knowledgeable and didn't try to make me install what they wanted, rather they were very helpful in tuning my plans into a very good system. They arrived on time and did an excellent job leaving no mess just a very good system that has meant no power bills at all, just credits.

The team arrived on schedule, friendly and straight into the job, very organised and tidy. A good job done

Very helpful and knowledgeable from the start. Good follow up customer service. Advice readily available.

The quote process was simple, the reo came to the house, reviewed where the panels could go and looked at the electrical board to make sure he understood the installation requirements. He sat with me and ran through the options and as I wasn’t sure if I wanted a battery or just panels, he provided quotes for both. He explained the rebates available and the changes coming at the end of the year, something other companies had used as a scare tactic to make me sign quicker was just explained carefully and not pushed on me. The process after I signed was well communicated and efficient. The install was done a few weeks later, in and out in a day by an experienced team. They explained what they were going to do and let me know what was going on through the day, then ran through the operation of the system. They followed up later to check everything was working and I was satisfied with the service. Good experience all round.

Trent was very informative with features and benefits. Not pushy and I ordered the unit within a couple of days and the system was installed within a couple of weeks.

Very happy with the speed, quality and communication that Expert Electrical (EE) did for my Solar install. Originally it was going to be 60 days from Quote to install, but ended up being 30 days as he called me and slotted me in early. First contact with EE was fantastic, we had a very quick conversation as I had already done a lot of research on what I wanted (such as size and expected costs). I ended up choosing EE over another installer as the end product between the 2 were very similar in quality but EE was cheaper. I think this is down the the cost of the Inverter being cheaper as EE said that he deals directly with SMA instead of through a dealer, being cheaper prices. I was emailed through 6 different options. 3 ~6.6kw and 3 ~7.7kw systems, each system being a cheap, average, better quality. I ended up with a 7.7kW system with a 6kW SMA inverter, the most expensive as that had a really good return on investment for me as I don't mind paying a bit more for something that better quality. Email communication was top notch, especially in the afternoons with replies being as short as a few minutes. I enquired about what monitoring hardware was available (as I know inverters can only show whats being generated, I wanted to know how much I was using, generating, exporting and importing. They gave me 2 products and some information before jumping on a video call and him showing me his computer screen showing how the product works. Excellent use of video calling. Day of install came and the contractors (not EE, but Derwent Electrical) showed up and did a top notch job. Very happy with the work they did, 0 complaints with EE or Derwent electrical. 10/10 would recommend EE to a friend or Family member.

The name is a perfect description of them. The installation went very well and the crew were very professional.

Very efficient.

I paid for 3 phase 3 Phase Power Upgrade Overhead 3 Phase Power Upgrade - Overhead (incl Energex Overhead Cable fee) 1 x 3 Phase Power Upgrade (Overhead) (1 inverter on phase 1 & 2 and leave the 3rd phase as nil. So, the configuration will be 3ph site connecting to 2ph.) 2. I Paid for the Air conditioning with circuit boards to stop pests touching these delicate parts (manufacturers now also offer systems that will prevent unwanted gecko access) No Protecting against geckos 3. 2 x Q.VOLT G2 HYB-5kW.1.1 (Q CELLS) 1 x Q.HOME+ ESS HYB-G2 12.6kWh (Q CELLS) 1 x 3 Phase Power Upgrade (Overhead), 7 x Single Pole RCBO Upgrade, 1 x 8KW MHI Air Conditioner, 1 x 2.5KW MHI Air Conditioner, Q.HOME-G2 1 x Q.HOME+ ESS HYB-G2 12.6kWh Feed-in Phases / Connection Single Phases NOT 3 Phases

Expert Electrical efficiently and politely installed our 5Kw system in inner city Brisbane, along with doing some electrical work to modernise our powerbox, wire up the back deck and install some fans and air conditioning. Overall it was an over $10K job. Things went downhill quickly after they finished the job though. They stuffed up the invoices and sent aggressive overdue notices for a large invoice we paid on the day of installation, they left without returning my neighbours parking permit, and they didn't respond to emails about the parking permit or a defective fan installation in our bedroom that has been keeping us up at night (put in by a teenage apprentice). They did respond eventually (3 weeks later) after they sent me another overdue notice and I pointed out the problem with the invoice and provided a bank receipt showing I'd already paid it. But instead of sending someone over to look at the fan they sent a sales rep to threaten me again with non-payment of a second bill, tell me - without looking at it - that the problem with the fan was manufacturing and not their work - and used my neighbours parking permit as leverage (threatening to withhold it until we paid the remaining bill for the electrical component - an invoice that was issued the day before and wasn't even due yet). I immediately paid their bill to get them out of my life but am now in a position of needing another electrician to fix the fan. I can't recommend them. They were completely unwilling to take responsibility for their work and incompetent and threatening in their approach to billing.