Expert Electrical Reviews
About Expert Electrical
The truth is, we’re really all about YOU and how we can provide you with the best service. But, okay, here’s a little more about who we are…
We’re a family-owned and operated company, built from the ground up.
We’ve been around for close on 13 years. Ben, our head electrician and company principal, started out installing solar solutions in 2010.
Since then we’ve completed over 10,000 solar installations.
We’re based in Brendale on the north side of Brisbane, serving customers as far as Central Queensland and Northern New South Wales. But we’re not so far that we can’t easily get to you when needed.
And, of course, we’re… "Aussie, Aussie, Aussie"…proudly Australian.
Workmanship Warranty
10
All Reviews
Installer Comments
Had a good experience with Scott and his team at Expert Electrical Tasmania. I liked that the sales person (Scott) also led my install personally. This minimised the possibility of any surprises on install day. They did a nice tidy install, and also did my EV charger on the same day. I appreciated that they managed to squeeze all the new bits I wanted (PV, hot water timer, EV charger, consumption meter) into my existing sub-board, which took some genuine creativity, when it probably would have been easier for them to charge me to put in a new/larger sub-board. The SMA kit looks great and has been working great so far, I like the app. Would recommend Scott and his team to anybody.
Solar Panel - Hyundai
Solar Inverter - SMA
SMA app is better than I expected. Glad I got the consumption meter too. Love being able to see real-time data from both my generation and consumption.
Installation Photos
Expert Electrical. A company that lives up to their name.
Review left 2 years after system installed
Installer Comments
Sales people were very knowledgeable and didn't try to make me install what they wanted, rather they were very helpful in tuning my plans into a very good system. They arrived on time and did an excellent job leaving no mess just a very good system that has meant no power bills at all, just credits.
Solar Inverter - Fronius
Inverter looks and works great. The app connects giving a lot of information. The direct connection to the system by IP address gives a lot of control. The only problem I have had was when I wanted to do a system reset and couldn't remember the sequence. Fronius tech support were very patient and talked me through the process and waited while the system came back online. He then pushed a system update through. I can't rate Fronius highly enough.
Battery - BYD
The batteries look and function great. I hadn't heard of BYD previously but wouldn't hesitate to install them again.
13.2 kw Solar system
Installer Comments
Great sales process, including multiple proposals, full performance figures based on my power needs. Excellent price. One day installation & short lead time to commence. Cleaned up all packaging, rubbish etc. No roof damage or leaks. Very friendly sales & installation crew. Quoted system performance actually matches the reality of what I am now getting now it is installed. Couldn't be more impressed.
Solar Inverter - Sofar
Very high efficiency. Equal or better than a number of high end expensive brands.
Review left 3 years after system installed
Installer Comments
Very helpful and knowledgeable from the start. Good follow up customer service. Advice readily available.
Solar Inverter - SMA
Very high spec gear for the price and overall very happy with it. Only quibble is lack of display on device. If the internet is down the only info is the LED which changes colour at 50% and 20% battery. QR code scan to phone from device doesn't work.
Installer Comments
From quote through installation and follow up has been a satisfying experience. The installation was offered in advance due to postponement by another customer which we gratefully accepted. The crew doing the installation were friendly, professional, efficient and left the site in a tidy condition. The solar panels are happily pumping out free power which will undoubtedly reduce our power bill significantly over the coming months and years. We are more than happy to recommend Expert Electrical Tasmania to provide you with a quality product and installation.
Solar Panel - Trina
Solar Inverter - SMA
Installer Comments
The quote process was simple, the reo came to the house, reviewed where the panels could go and looked at the electrical board to make sure he understood the installation requirements. He sat with me and ran through the options and as I wasn’t sure if I wanted a battery or just panels, he provided quotes for both. He explained the rebates available and the changes coming at the end of the year, something other companies had used as a scare tactic to make me sign quicker was just explained carefully and not pushed on me. The process after I signed was well communicated and efficient. The install was done a few weeks later, in and out in a day by an experienced team. They explained what they were going to do and let me know what was going on through the day, then ran through the operation of the system. They followed up later to check everything was working and I was satisfied with the service. Good experience all round.
Solar Panel - Q-Cells
Solar Inverter - Fronius
Installer Comments
Trent was very informative with features and benefits. Not pushy and I ordered the unit within a couple of days and the system was installed within a couple of weeks.
Solar Panel -
Very happy so far.
Installer Comments
The system was built based on very outdated imagery and without a visit to inspect the roof, etc. This meant that they installed the system in a location where it will be shaded by a house to the west which doesn't exist in their imagery. Communication was unprofessional and almost nonexistent. The install itself was contracted out to JD Electrical who did a great job. I do not recommend Expert Electrical Tasmania at all, and suggest that you go with a more established and professional provider.
Solar Panel - Tindo
Performance of these panels is quite impressive even given the less than optimal design by Expert Electrical.
Solar Inverter - SMA
SMA is a good inverter, no one will dispute that. There was a minor issue with the software after a self-update caused the webui to display some JSON tags, however that fixed itself within a few days. The UI is very intuitive but also provides very detailed and specialised data and options.
Installation Photos
Installer Comments
The team clearly explained my product enquiries and provided several options, altering the design to help me to select and install a system that suited my needs in an efficient time frame.
Installer Comments
Very Happy with the service. Answered all our questions prior to and post install. Install crew were friendly and cleaned up after themselves. We have had our system up for some months now and are happy to report that their after sales service is great
Solar Panel - Solarwatt
early days yet but they look very neat and appear to be working as expected
Solar Inverter - Sungrow
Had to update firmware a couple of times, but this was done remotely relatively painlessly
Installer Comments
Very happy with the speed, quality and communication that Expert Electrical (EE) did for my Solar install. Originally it was going to be 60 days from Quote to install, but ended up being 30 days as he called me and slotted me in early. First contact with EE was fantastic, we had a very quick conversation as I had already done a lot of research on what I wanted (such as size and expected costs). I ended up choosing EE over another installer as the end product between the 2 were very similar in quality but EE was cheaper. I think this is down the the cost of the Inverter being cheaper as EE said that he deals directly with SMA instead of through a dealer, being cheaper prices. I was emailed through 6 different options. 3 ~6.6kw and 3 ~7.7kw systems, each system being a cheap, average, better quality. I ended up with a 7.7kW system with a 6kW SMA inverter, the most expensive as that had a really good return on investment for me as I don't mind paying a bit more for something that better quality. Email communication was top notch, especially in the afternoons with replies being as short as a few minutes. I enquired about what monitoring hardware was available (as I know inverters can only show whats being generated, I wanted to know how much I was using, generating, exporting and importing. They gave me 2 products and some information before jumping on a video call and him showing me his computer screen showing how the product works. Excellent use of video calling. Day of install came and the contractors (not EE, but Derwent Electrical) showed up and did a top notch job. Very happy with the work they did, 0 complaints with EE or Derwent electrical. 10/10 would recommend EE to a friend or Family member.
Solar Panel - Tindo
Solar Inverter - SMA
Installation Photos
Installer Comments
Tony Prince and team from Expert Electrical have done a fantastic job on our large solar plus SunnyBoy battery system. Their communication, price, and follow up service have been fantastic, particularly with ironing out any of the kinks that cropped up once the service was up and running. Very highly recommended company, and definitely get a quote from them before you start!
Solar Panel - Hyundai
Solar Inverter - SMA
Installer Comments
Good explanation on what is included. Installers showed up on time and were very helpful if I asked questions. Good follow-up after installation of panels to see if I had any questions or was happy with the work done.
Solar Inverter - SMA
Installer Comments
I would recommend these gents to everyone! I was referred to Expert Electrical Tasmania by a friend who had their system installed by them. I got some quotes from other companies in the area but their products did not appear to be as good. I called and they arranged a virtual appointment for me with Scott, which was very informative and well presented, and sent me a quote with several system plans because I was so indecisive at first. I requested a further site inspection just to make to sure of a few things and Scott was more than happy to help me with this. They organised all the paperwork and contacted my power supplier too. I bought a 6.6kwh SolarWatt/SMA system in mid May 2022 and it was installed (and running) by the end of May. The installation was very tidy and the installers, Sam and Jake, answered all my questions while they were working. Expert Electrical even called me to check that everything went well and to help me set up my monitoring app. I am very happy I went with them!
Solar Panel - Solarwatt
The 30 year warranty and efficiency were some of the strongest i could find.
Installation Photos
Installer Comments
Tony was knowledgeable and friendly, although there was an error made with inspecting the switchboard that may have influenced our decision to choose installers. There appeared to be three phase power to the switchboard and we therefore were offered and chose to have a three phase inverter. This was actually incorrect and we now have an effective SMA single phase inverter, whereas we were considering a Goodwe 3 string single phase inverter, which may have suited our roof better than the 2 string inverter. Having said that, we chose also to use quality rated products, and SMA is considered a superior product. the solar installation was conducted quickly, effectively, and the installers were very friendly and courteous, and even left the roof in a better state than when they arrived replacing many broken tiles from my spares heap. So far the solar is functioning well, and we have been getting around 20kWhr on sunny days since February which is in line with what we were expecting in Hobart area from our 6 kW panels and 5 kW inverter, with panels spread over east, north and west facing sections or roof. I am satisfied with the solar performance and especially with the installers.I will have a better measure of performance next summer.
Solar Panel - Hyundai
Solar Inverter - SMA
Installer Comments
I paid for 3 phase 3 Phase Power Upgrade Overhead 3 Phase Power Upgrade - Overhead (incl Energex Overhead Cable fee) 1 x 3 Phase Power Upgrade (Overhead) (1 inverter on phase 1 & 2 and leave the 3rd phase as nil. So, the configuration will be 3ph site connecting to 2ph.) 2. I Paid for the Air conditioning with circuit boards to stop pests touching these delicate parts (manufacturers now also offer systems that will prevent unwanted gecko access) No Protecting against geckos 3. 2 x Q.VOLT G2 HYB-5kW.1.1 (Q CELLS) 1 x Q.HOME+ ESS HYB-G2 12.6kWh (Q CELLS) 1 x 3 Phase Power Upgrade (Overhead), 7 x Single Pole RCBO Upgrade, 1 x 8KW MHI Air Conditioner, 1 x 2.5KW MHI Air Conditioner, Q.HOME-G2 1 x Q.HOME+ ESS HYB-G2 12.6kWh Feed-in Phases / Connection Single Phases NOT 3 Phases
Solar Inverter -
Not working
Installer Comments
Very grateful to be put in contact with Scott and Tony from Expert Electrical Tasmania. I had been finding it difficult to get information and a quote for an off-grid system in Southern Tasmania. Scott was very helpful and knowledgeable with some great advice. They were able to install in a much quicker time frame than the other companies I contacted and their communication and follow-up so far has been great
Solar Panel - Solarwatt
Solar Inverter - SMA
Installer Comments
Expert Electrical efficiently and politely installed our 5Kw system in inner city Brisbane, along with doing some electrical work to modernise our powerbox, wire up the back deck and install some fans and air conditioning. Overall it was an over $10K job. Things went downhill quickly after they finished the job though. They stuffed up the invoices and sent aggressive overdue notices for a large invoice we paid on the day of installation, they left without returning my neighbours parking permit, and they didn't respond to emails about the parking permit or a defective fan installation in our bedroom that has been keeping us up at night (put in by a teenage apprentice). They did respond eventually (3 weeks later) after they sent me another overdue notice and I pointed out the problem with the invoice and provided a bank receipt showing I'd already paid it. But instead of sending someone over to look at the fan they sent a sales rep to threaten me again with non-payment of a second bill, tell me - without looking at it - that the problem with the fan was manufacturing and not their work - and used my neighbours parking permit as leverage (threatening to withhold it until we paid the remaining bill for the electrical component - an invoice that was issued the day before and wasn't even due yet). I immediately paid their bill to get them out of my life but am now in a position of needing another electrician to fix the fan. I can't recommend them. They were completely unwilling to take responsibility for their work and incompetent and threatening in their approach to billing.
