Arise Solar Reviews

Installer Comments

The sales process was easy enough. The Arise Solar rep was very keen for us to proceed and was in constant contact. He answered any questions we had and was generally helpful Installation was delayed by several weeks for reasons unknown but eventually went ahead on the nominated day. The installers were cheerful and seem to have done a good job. Unfortunately, there was a problem when the installer logged the inverter with Jinko and it took me 2 weeks and numerous attempts at contacting support before someone responded. The issue was quickly resolved once it was found the installer had logged the system in his name instead of mine. This allowed me access to the control app so I can monitor the whole system. I now have an issue with the app sending me a message every day to advise of an issue with the inverter but once again, I am waiting for support to respond to my query - what is the problem and who is going to resolve it? I had lodged an application for the Qld Government battery rebate scheme and was required to provide a formal quote as a part of the process. I tried several times to obtain a compliant supply/installation quote from Arise Solar but did not receive a response and my application was eventually rejected as no local supplier would install a battery to a system provided through another retailer. The loss of the rebate ($3,000) means I will not be installing a battery so I could have gone with a lower spec inverter and saved some money.

Installer Comments

Be very careful they promoted a free holiday with there install of a new solar system and now to find out it’s a time share scam and you have to go to all these meetings or you get charged for the holiday don’t trust them

Installer Comments

Arise Solar demanded full payment prior to the installation. It cancelled the installation the day prior to the installation. The installation was done 1 month later and did not work. I had to take time off work on multiple occasions for the technician to come to do further work. When the technician could not fix the fault, they stopped responding. Eventually, I submitted complaint to department of fair trading to get it to fix the faulty solar panel installation. They promised compensation for the delay in installation which never occurred. They later stopped responding to my emails and phone calls.

Installer Comments

Awful experience, still fighting to get a refund 2 weeks after installation team arrived and said cannot install! Went through a prolonged quote stage and many to/from emails and calls, we finally paid the deposit and awaited installation date, 5 days later received install date, then team arrived and looked disinterested and said cannot install, roofing screws not spaced correctly for panels and roof too steep. Was advised Arise would contact us for the next step, sadly not. Called our adviser Steve who advised would check another installation team and call back within two days, no call, then advised would arrange refund and would send forms today, nothing received, then advised forms would be sent today so hold on the phone while he sends them, received and returned straight away but no refund. 1 week later received $100 deposit but not the balance, phoned many times since still not received... Frustrating... Assuming that everything goes right they are OK but when it doesn't wheels fall off!

Installer Comments

I ahve been talking to Arise about recieveing a quote for a battery system, It takes the agent almost 2 days to bother replaying to emails if at all when trying to confirm details about teh system that their own contract suggest should be confirmed before hand to avoid unexpected charges. Then they wanted to charge $150 for a site visit no thanks then had argumentitve and rude calls from the sales assistant and this was all BEFORE they had completed the sale I cant imagine how bad it would be after avoid this company like the plague

Installer Comments

System failed due to water ingress into cable conduit. Continues 457 error message after rail storm. Starter failure after 2 years complained for 2 more years the had it replaced at cost of $5000.00 Never use the again. Technician new the issue but was told not to fix by manager

Installer Comments

I organised for Arise Solar to install solar panels on my house. I sent the plans of my property and house. I sent copies of the electricity bill and everything they requested. They made me pay the full price and booked the install. The install was cancelled and rebooked by them multiple times. It then got to over 2 months since I paid in full and they advised that they can't do the install and were going to process a full refund. The refund still hasn't happened. Disgusting customer service and a disgusting, untrustworthy company!

Installer Comments

Pathetic…poor installation… Customer service non existent .. Fault with inverter … Promises, promises, promises & lies ….no action for 5 months Local private sparks replaced inverter under warranty

Installer Comments

This is rthe second time I have had or with service from this company,, this time the safety switch keeps tripping and I rang them they emailed and phone conversation told me they would send someone out at 6am on Saturday the 21 oct well it is now 8-45 and I am still waiting. Please do not use this company go to a smaller company who will treat you as a person not a number to be ignored.

Installer Comments

Installer Comments

Maria was extremely helpful connecting to wifi, talked me thru it and was connected in no time .

Installer Comments

Had an great experience with Arise Solar from sales to installation and follow up. Joseph great sales, Zac, Henry and Lewis for professional installation and Brock for after sales service

Installer Comments

Maria was great and knew her information

Installer Comments

Sub-contracted installer.

Installer Comments

Very ordinary workmanship and disgraceful customer service - Horrible attitude towards customers. Everything I write here is factual, these events happened and we've paid the price for them. Our neighbour had an Arise system installed so he recommended Arise. After the enquiry and quote we had our system installed on the 17th of March 2023. I'm not a solar expert and I relied on Arise to perform the work in accordance with the installation manuals and guidelines. Towards the completion of the installation I asked the two remaining installers where the securing screw and Earth cable was but they didn't speak English so they couldn't engage in any discussions other than "Boss will be back." The supervisor Mark had already left the property. After the system was installed I inspected the job and found that the Growatt inverter was installed in direct sunlight, at a slight angle, didn't have the Earthing cable installed. The holes into the eaves were rough and was poorly drilled. The installers made a plan to install the Growatt inverter on the south side of the house away from all sunlight. See that photo below. Instead they installed the inverter on the north side of though house which exposed the inverter in direct sunlight for between 6 to 8 hours each day. Arise Solars response was that this was "industry standard" and if I wanted it moved to the south side of the house, it would cost an extra $450 + GST. It took 2 weeks of emails and me contacting NSW Fair Trading to finally get Arise Solar to move the inverter to a location where it isn't exposed to direct sunlight. HOWEVER, Arise Solar won't take any responsibility for the damage they've done in the original install. There are numerous holes and silicone all over the wall and two very large rough holes in the eaves of the roof where the cables went. Now, the second install of the inverter. The installer Mark told me he was coming up to inspect the inverter on a Saturday afternoon at 2:30pm. On arrival he had another person with him and they started moving the inverter. This was done very quickly and very roughly. They worked into the night and finally left at about 7:45pm. Mark had stated to me that he would be back to repair all the holes and damage they had done, however he has ceased all contact and not responding to any calls or messages. When I contacted Arise Solar, the response I got was "So what do you expect us to do?" See the photos below. Do not use Arise Solar, they are unethical, cheap and very poor at installing any systems. They will damage your home and leave you to clean up the mess. This is just a summary of the facts, there is so much more detail I want to share such as Arise Solar directing me not to talk to the inverter manufacturers Growatt. Keep an eye on my youtube channel and my Google Reviews for those!

Installer Comments

Cowboys who installed the system which caused a fire to the isolation switches and then caused the house to start to burn.

Installer Comments

3 Day installation turns into one and a half years later and still not working properly do not trust these cowboys

Installer Comments

Installation was good, The people were nice to talk too,