Accredited Power Reviews

Fairly good to work with, installers good but they could not supply a unit that could handle a recirculating water pump. They were going to get back to me after they talked to the manufacturer, but I had to chase them up. I think it was out of the ordinary and it seems it cannot be done using the cheaper models. Not really the company's fault.

I got an Ecogenica EG-290FR from Accredited Power Saver (APS) under the NSW government rebate scheme to replace our 15-year-old Rheem, that died. I would have loved to go for a better brand, but I had a limited budget, so I took the punt. The quoting process was fairly straightforward. I supplied a few photos of my existing system, the new installation location, my switchboard, etc. They came back with the initial quote quickly, and the sales guy was friendly and answered all my questions. I then asked if I could get it done within 2 days as my old system had died. The sales guy had to check if there were installers available and called me back to say he could, but he'd made a mistake on the quote, and the installation fee had now doubled. Apparently, he had only charged me the installation fee and not the relocation fee, even though I was very clear that the system needed to be relocated when I sent the photos and spoke to him. I told him that I felt like I was being charged a desperation tax. I called up Ecogenica (the manufacturer of the system that APS was installing), who quoted the same price as APS's original price (but it wouldn't be for a week or so before they could install it). When I called APS back to tell them, they quickly price-matched, so I reluctantly agreed to go with them because I needed a system ASAP. The local plumber and electrician (who subcontracted to APS) came out the next day, and they were both amazing. They arrived exactly when they said they would. I got a call when they were on their way. They explained everything, were super friendly, and cleaned up after themselves. The installation looks clean and professional. I've got their cards, so I will be happy to use them for future plumbing or electrical work I might have. My sales rep called me after the installation to make sure everything went well and that I was happy. Time will tell whether the el-cheapo system holds up and what the after-sales service is like, but so far, so good. The water is hot, we haven't run out and have had no issues. Eagerly awaiting our first power bill after having the new system installed to see how much difference there is.