Neopower Heat Pump Hot Water Systems: Independent Review

Note: Solar Choice is not associated with Neopower Heat Pumps or any heat pump installer or manufacturer and has no financial or other incentives to promote any product brand over another. Wondering if heat pumps are worth it? Check out our Complete Buyers Guide to Heat Pumps.

Neopower All In One Heat Pump 260L Solar Choice Heat Pumps Score Card

Price: $$

The Neopower 260L All in One Heat Pump is priced at around $2600, placing this heat pump in the lower cost category.

Efficiency: Score: 3/5

The Neopower heat pump has a Coefficient of Performance (COP) of 4.33. Solar Choice tries to compare COP at 20°C, heating water from 15°C to 60°C. Based on this, the estimated COP for the Neopower unit under Solar Choice conditions would be slightly lower, around 4.1 to 4.3, due to the increased energy required to reach 60°C. Overall, the Neopower All in one 250L heat pump maintains high efficiency.

Warranty Offer: Score: 2/5

Neopower offers a 6-year warranty on the glass lined tank, 5 years on the refrigeration and electrical components, and 2 year on the sacrificial anode, PTR valve and consumable items. While the parts & components warranty is competitive the labour warranty is 2 years which is a bit below the average on the market.

Customer Reviews: Limited Score: 2/5

Neopower launched their heat pump in October 2023 and only had a limited number of reviews. While those reviews are positive the small sample of reviews may not capture the full range of user experiences over the long term. Potential issues, performance variations, and reliability concerns may not be fully represented. Comprehensive reviews and broader user feedback are essential for making a well-informed decision

Functionality: Score: 4/5

The Neopower all in one 260L heat pump doesn’t have a stainless steel tank option however it does come with LCD display, WiFi app control, additional heating element, and operates quieter than some competitors at 43 decibels. In addition it uses R290 refrigerant which has a low global warming potential of just 3. These advanced features improve the user experience and overall value of the unit.

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Company Background – Who is Neopower?

Neopower, trading under Imaca Pty Ltd, was established in 2010. The company has since expanded its product range to include a variety of hot water systems, such as Continuous Flow Gas Hot Water, Solar Hot Water, and Heat Pump systems.

Neopower is headquartered at 1 Jellico Drive, Scoresby, Victoria 3179, Australia. The company has a significant national distribution network, reaching hundreds of plumbing supply stores, hardware stores, and heating & cooling companies across both urban and regional Australia.

Neopower Heat Pump Range Available in Australia

Neopower have launched a new ‘Black Diamond’ series in 2024 which will supersede all previous models. The below information is relevant to this series.

There are 2 sub-models with different size tanks:

NA31-210A: 210 liters, suitable for 1-3 people
NA32-260A: 260 liters, suitable for 3-5 people

Key Features

R290 Refrigerant: Utilises R290, a natural refrigerant with low ozone-depleting properties and extremely low Global Warming Potential (GWP), making it one of the most climate-friendly options available.
Smart Touch Screen: A user-friendly touch screen interface allows for easy control and adjustment of the system settings.
Integrated WiFi: Offers remote monitoring and control via a ‘Smart Life’ mobile app, enhancing user convenience
Quiet Operation: With an operating noise level of 42 dB, these units are a quiet choice when considering it’s all in one design.
Temperature Range: The Neopower heat pump operates effectively within a temperature range of -7°C to 43°C, ensuring reliable performance in various climates.

Neopower Heat Pump Costs & Pricing

The below pricing is an estimate of the retail cost of the Neopower heat pump hot water systems, excluding freight and installation which will vary.

Model	Pricing
NA31-210A	$2,500
NA32-260A	$2,600

Neopower heat pump pricing

Neopower Heat Pump Rebate Information

Federal and state rebates are available. See our guide to rebates on hot water heat pumps.

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Neopower Warranty Offer for Australians

Please note that Neopower have recently updated their warranty terms for their Black Diamond series which is the main model available in Australia.

Component	Warranty Period (Parts Only)	Coverage Details
Glass Lined Tank	6 years	Covers defects in the tank construction.
Refrigeration Components	5 years	Includes compressor, evaporator, and associated refrigerant piping.
Electrical Components (Controller and Sensor Leads)	5 years	Covers defects in the controller and electrical connections.
Sacrificial Anode & PTR Valve	2 years	Covers the anode and Pressure & Temperature Relief valve.
Consumable Items	2 years	Includes any other consumable parts not specified.
Labour	2 years	Labour is only covered for the first year after installation

Neopower all in one heat pump warranty

Note:

Proof of installation date is required to validate warranty claims.
The warranty does not cover installation or repair work by unauthorised personnel, misuse, natural disasters, or accidental damage.

Pros and Cons of Neopower Heat Pump

Pros:

Efficiency: High Coefficient of Performance (COP) of 4.33, estimated around 4.1 to 4.3 under specific conditions, indicating good energy efficiency.
Lower cost: The Neopower could represent good value for money with it;s functionality and with it being in the lower price category
Advanced Features: Includes LCD display, WiFi app control for remote monitoring and adjustment via the ‘Smart Life’ app, enhancing user convenience.
Quiet Operation: Operates at a noise level of 42 dB, which is quieter than many competitors.
Eco-friendly Refrigerant: Uses R290 refrigerant with low global warming potential (GWP) of 3, making it environmentally friendly.
Temperature Range: Effective operation within a temperature range of -7°C to 43°C, suitable for various climates.
Additional Heating Element: Comes with an auxiliary heating element, which can increase the maximum water temperature to 75°C.

Cons:

Warranty on Labour: Only 2 years warranty on labour, which is shorter side.
Customer Reviews: Limited number of customer reviews due to the recent launch in October 2023, providing an incomplete picture of long-term reliability and performance.
Limited Model Options: Only two main models are available (210L and 260L), which might not cater to all household sizes and needs.

Verdict: Is the Neopower Heat Pump Worth It?

The Neopower Heat Pump stands out for its lower price point, good efficiency and modern features, like WiFi control and quiet operation. However, its limited customer reviews and shorter labour warranty might be a concern for some. If you value low upfront cost, advanced functionality and eco-friendliness, it’s a solid option. But if having extensive user feedback and longer warranties is more important to you, then exploring more established products & brands might be a better choice. Ultimately, it comes down to what features and assurances matter most to you in a heat pump system. For more information on whether a heat pump is right for you, refer to our Complete Buyers Guide to Heat Pumps or check out the full list of solar choice heat pump reviews.

Technical Specifications for Neopower Heat Pump

Specification	NA31-210A v NA32-260A
Model Type	Integrated system
Capacity	210 liters vs 260 liters
Suitable Household Size	1-3 people & 3-5 people
Refrigerant	R290 (Propane), 400g
Power Supply	220V~240V / 50Hz / 1 phase
Maximum Power Consumption	1.05 kW
Electric Heater Power	1500 W
Electric Heater Current	8 A
Heating Capacity	2.9 kW (at 20°C ambient, water temperature from 15°C to 55°C)
Coefficient of Performance (COP)	4.33 (at 20°C ambient, water temperature from 15°C to 55°C)
Estimated COP under Solar Choice Conditions	4.1 to 4.3 (at 20°C ambient, water temperature from 15°C to 60°C)
Noise Level	42 dB
Working Temperature Range	-7°C to 43°C
Dimensions (Net)	620×1582 mm vs 620×1809 mm
Net Weight	107 kg vs 119kg
Gross Weight	125 kg vs 138 kg
Water Inlet/Outlet Port Size	G 3/4”
Maximum Outlet Water Temperature	75°C (with auxiliary heating element)
PTR Valve Rating	850 kPa and 99°C
Power Cord Requirements	Compliant with AS/NZS3191, nominal cross-sectional area of 1.5 mm² or more, and must handle at least 10A (2 core and earth)

Neo power technical specifications

See the full Neopower technical specifications here

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About
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James Shand

Marketing Manager at Solar Choice

With half a decade experience in the solar energy industry, specialising in business strategy and marketing for solar companies. He has worked with top solar distributors in Canada and now collaborates with solar manufacturers and installers across Australia via Solar Choice, Australia's leading solar comparison platform. With degrees in business technology, science, and marketing, James combines in-depth market insights with technical knowledge, positioning him as a trusted authority in renewable energy.