The Federal Court of Australia has ordered Euro Solar (trading as P&N Pty Ltd and P&N NSW Pty Ltd), sister company Worldwide Energy & Manufacturing (WEMA) and their director Nikunjkumar Patel to pay fines totalling $145,000 for making false and misleading representations, according to a press release issued by the Australian Competition & Consumer Commission (ACCC).
Euro Solar has never been an installer in the Solar Choice network. In February 2013, Solar Choice wrote to consumer advocate organisation Choice advising them of Euro Solar’s conduct, and the potential damage that was being occasioned to the industry by their conduct.
The reasons the ACCC cited for the fines were the company’s ‘publishing fake testimonials’ and ‘making false or misleading representations about the country of origin of the solar panels they supply’. WEMA’s panels were previously sold under the brand name ‘Australian Solar Panels’ in spite of the fact that their country of origin is China.
The ACCC also determined that video testimonials about the company posted on YouTube were ‘not made by genuine customers of the company’. The same was found to be true about written testimonials on WEMA’s website. The fine for fabricating testimonials is the first of its kind in Australia.
“This is the ACCC’s first litigated outcome in relation to the specific prohibition against fake testimonials under the Australian Consumer Law,” ACCC chairman Rod Sims said. “Consumers should be able to trust that testimonials give honest feedback about a consumer’s experiences with a service or product. If they are not genuine, consumers may be enticed into making a purchase that they would not have otherwise made.”
According to the ACCC:
Justice Besanko found that the companies and Mr Patel engaged in careless and reckless conduct and knew that the representations made were both false and misleading.
His Honour also found that it was “suggested in some of the advertisements that not only were the solar panels made in Australia but that customers or potential customers ought to be supporting them because of that fact” and that these representations “were a central part of the respondents’ business and marketing strategy”.
Mr Patel, the sole Director of the companies, was issued a personal fine of $20,000 for his involvement, and has been:
“restrained for a period of 3 years from the date of this order in trade or commerce in connection with the supply or possible supply of solar panels, or in connection with the promotion of supply or use of solar panels, from being knowingly concerned in or party to the making by a corporation of any representation to the effect that those solar panels are made in Australia, when they are not.”
The companies have also been ordered to post a ‘corrective advertisement’ (below) about their misconduct.
Click to enlarge.
© 2014 Solar Choice Pty Ltd
Company now in Liquidation as of today.
It’s true, Bev – as per ASIC insolvency notice here.
I have paid a deposit of $850.00 for a 10kw system and am worried about the whole thing now and thinking I should cancel. They will keep $220.00 but may be cheap lesson for me? What do you think?
yes get your money back while you can
I have lost 6,500 faulty install by eurosolar not working going to tribunal then the courts
euro solar winding up and got notice from ATO?
http://reneweconomy.com.au/australias-largest-solar-retailer-served-with-wind-up-notice-by-tax-office-12535/
They are still sending me emails detailing their latest special offers !!
I have requested to be removed from their emailing list, let’s see what happens !!
I’ve been getting junk emails from these guys ever since I made the mistake of contacting them for a quote in Feb 2016. I ask to be unsubscribed. I’ve even written it in CAPITAL LETTERS so they get the message but they keep sending me garbage emails.
Can someone tell me how to report them.
hi , I am not surprise of the dishonesty regarding this company , I was nearly caught in sighing until I did some research and found that one of their rep *name removed by moderator* or [*name removed by moderator*] in Eastern Melbourne has had his surname and location changed on many occasions as found on his LinkedIn Website and as I believe honest persons do not require change of names .
solar installed 03/09/213 inverter failed 2017 after many weeks of emails and phone calls to *name removed by moderator* told they will replace. But new 1 has to come from overseas and will take 4 more weeks still waiting now 8weeks .Losing money. Why no parts here? And when we do get inverter have to give Euro QLD a ring so that they can get technician out .
This comp[any would have to be the worst company to deal with
Had a 5 Kw system installed last year
Best output to date 4.5Kw for 1 hr then back to under 2 kw for rest of day
They came and reinstalled the panels after mmany threats of legal action and it would have to be the worst thing ever
Panels are bent ,not in line and dents in roof where the “elephants” just walked anywhere
Have sent photo’s to them and they reply “there’s nothing wrong with the installation” !!!!!
Will happily join in legal case to take them on
(by the way I am a fully licensed electrician with over 40 years experience and this would have to be the worst experience I have ever had dealing with a company)
hi bob
just to let you know I am in nsw and next week will take them to tribunal
5.2 kw system installed feb 17 6 panels of sunpower work 7 kws
10 panels not working,second hand inverter undersized 4.6 kw
no warranty on panels sunpower says not an authorised installer
hope I will get my money back and I will start again
frances
One of the worst companies to deal with ….very rude customer service….there is a person called *name removed by moderator* (who is most likely an Indian with a Western name) and can be quite persuasive/ rude to deal with….does not understand what to speak and tell the customers….calls me up at the times when I’m working to speak. Does not take no for an answer and gives false and misleading conceptions that the offer is valid for only 1 week or so…what a load of bullshit!!
Solar installed 270812 inverter failed 051016 after many many emails phone calls letters inverter replaced 060317 get it 060317. Should Be banned by ASIC from operating. ps still endeavouring to be reimbursed $500 for my loss of inputs to the grid during the period of the outage.
I did go ahead with a solar system from Euro Solar, it would be the worst experience I have had. They try to switch the inverter with a cheap “no name” brand by saying the one you were quoted on isn’t available – this inverter was broken and not working as soon as it was installed and I did end up getting the one I was quoted on. They offer to refund you for any panels they can’t fit on the roof, this takes months and you hear every excuse under the sun – the worst part is the panels would have fitted but their installers said they “like to be finished and home by 2pm and they don’t go back to the same job the next day”, they are contractors and the job has to be done the same day or they don’t make anything on it. When the contractors stuff up the programing in the inverter, they don’t care and wont come back to fix it, that’s up to you to chase up the relevant information from the manufacturer and do it yourself. Finally, once Euro Solar have your money, the level of customer service becomes very poor. I work in a company where customer service is very important and we would never get away with what they call customer service.
I honestly got to the point where I didn’t want to hear the words “solar power” again, it was very disheartening.
I now get their messages about recommending other people to them and receive a cash bonus, well I cannot in good faith do this and the cash bonus isn’t enough to buy my integrity. I actually refer people to another company I got a quote from and that I should have gone with, sometimes to save a few dollars just isn’t worth the headache…
We to went ahead with their system and found it to to be the worst experience to a point where another installer had to come back and remove the panels and re install them ! We were told they would refund us our two power bills received whist this was all happening but nothing forthcoming I’m afraid. I would NEVER recommend this company to anyone & agree with Paul once they’ve got your money the customer service goes out the window faster than your money goes out of your bank account! Promises of phone calls returned , forget it they must lose your number as soon as you hang up!
I made initial inquiries to Euro Solar regarding a 5kw system they insisted I needed to pay a $300 dep to get started. I payed the deposit, then I received an Email with the contract including “Terms and conditions”.
I didn’t agree with the Terms etc, I advised them I will not be signing the contract and please returned my deposit. I’m still waiting a month later.
we received their terms & conditions before paying a deposit but have became nervous about this Compamy after reading them as they require full payment before the install will commence !!! Also if you have paid the deposit but don’t pay full balance they charge interest at 2.5 percent plus a $220 admin fee . So did more checking and found this site, thankfully.. Cheers people’s
Hi, I’m taking Eurosolar to court to get my money back after having a crap install that doesn’t work!
Email me if you care to join me?
Hi Declan,
Add me in as I’m having issues with their workmanship.
I’ve had 2 independent reports on a roof leak and both have stated their was an issues with the brackets they used on my roof. It has been put in a position higher leaving approximately 20mm of overlap on roof tiles. If enough wind gets under, it can lift and water can get inside.
I have also had nothing but trouble and still costing me money as inverter says fault ,and euro solar says I have to pay $ 120 + gst for a technician to look at it . What can I do
Hi
I’m still waiting after 4 months from installation to have my Solar connected to the grid. Everything was paid up front via certegy which I have done at our previous home with our problems but that was through AGL
Rang 1300 number and all I get is I will call you back. Asked for a supervisor or manager she said they all on break?
Hi Declan
add me too!
work started in January 2017
major problems with workmanship –
major leaks because of damage done to tiles
waiting 3 months for fix and still waiting
water pouring in every time it rains
electricity compromised power box held together with tape
ceiling water damaged
wall water damaged
insulation in roof waterlogged
panels not online until I complained so many times then left it up to me to do
lots of photo evidence
‘*name removed by moderator*’ was my installer
EuroSolar said they “have had lots of complaints about him”
still haven’t heard if it is online with AGL
numerous requests for dispute/complaint number but refused to give
Never contact you back
People I have dealt with *names removed by moderator* – all no help
Join me in too please
Hi Declan
I would be more than happy to join.
I’m based in Brisbane. Have had the panels installed for about 5 years now. I’ve always been iffy about the output being what it should be as my power bills are quite large for a 2 person household.
We were recently contacted to do a system check and wash. Was quoted $250 on the phone so I booked it in as I had been thinking of getting it done. Was invoiced for $275 and when queried was told it was $25 GST. I was annoyed but still paid (stupidly). Contractor never showed even though I took the day off work to be there. After re-scheduling the job was done in 20 minutes and the only feedback I got was “one of your panels is cracked and buggered”. Was then invoiced $115 from the contractor. Turns out the contractor should have invoiced Euro Solar and not me, and that Euro Solar would contact me about replacing the ‘buggered’ panel. So far a month has gone and no response from Euro Solar. I’ve sent 3 emails to a number of staff but not even a reply. I know they have read the emails because the contractor contacted me about the contents of an email.
I would be happy to take this further. The more people that join the more likely that something will be done about it.
Hello everyone i paid Euro Solar in full they promised me the world & gave jack ****! a night mare from the start they put a indoor battery pack outside, when they realized there mistake they told me its my mistake for not telling the installers to put it inside! Euro tried to get me to pay to have there mistake rectified! it to several weeks of arguing before they moved the battery unit inside, the battery unit had lots of rain pore down on it not happy! To make matters worse i’m saving just over 20% when they promised minimum 70%! **** there person who is meant to help u with installation & maintenance her favorite saying is (I PROMISE I”LL RING U TOMORROW) never once has she returned ph call as a matter of fact just before i decided to write this i decide to give her one more chanceso i rang her her through a different number but as typical **** style she put me on hold till ph call cut out ( i would never recommend anyone to go through EURO SOLAR the worst experience i have ever had!!!!
We have 4 Eurosolar panels that are not working + an inverter that is broken this has been for 4 to 5 months, everytime we ring they say we will ring you back and they never do this, with no action for nearly 5 months now, ringing 2-3 times a day for about 4 months to try and get it fixed but still nothing.
Euro Solar very quick to install inverters and panels and yes they may be cheaper than other companies but watch out if anything goes wrong with them you’re stuck with faulty panels and a faulty inverter and 4–5 months of stress.
the ombudsman got nowhere with them either and has recommended legal action which we are about to take.
I signed up with Euro Solar in June for a 5kw inverter with 6kw (24) panels. We paid a $300 deposit and about two weeks later Western power came and changed the meter over to the one they require for exporting power to the grid. We have waited patiently for the installation until a couple of weeks ago when after giving them a reminder we are finally told that western power will not allow us to have any more than 2.5kw. They tried to convince me to go ahead with this option but that does not suit me so I asked to cancel the order and have my deposit refunded. I have just emailed the salesman for the third time giving a final notice that I require my deposit to be refunded, now I’ve just had a reply from the salesman saying that “I need to discuss this with my manager as its too long time.
Will discuss this with them and let you know asap”
What the hell does he mean by this? Is he saying he can’t give a refund because of the amount of time that has passed or is he saying the refund should have been sent ages ago?
Some of the feedback I see here worries me a bit, it seems unlikely that I’ll get a refund without a **** fight, if that’s the way they’re going to play then bring it on! I’m not just an angry old biker who wants to do evil things to people who cross me, I’m also smart enough to know how to hurt them the most and that’s their pockets. A bit of well publicised bad press will undo their shonky business, all for the sake of doing the right thing.
I dont trust EuroSolar. Google sends me warnings each time i post via gmail! A bug (buggar) disturbing
nuisance is that Euro Solar adverts constantly fill parts of my screen! Annoying!
HI, I had installed 5 kW system from eurosolar. am quite happy with them as they given me a good deal and its working very well and am not paying more than $50 per month. good work eurosolar. am very happy the service as one time I had problem with the switches keep on tripping in peak summer, when called to eurosolar they replied immediately and send an electrician on the next day and problem solved.
Do you work for them??
I would like to say that I had a 5 kw unit installed through Euro Solar and couldn’t be happier. It is a shame they have turned into such a dodgy company and I find it shameful for the poor clients that have been screwed over. I cannot understand how a company can do things so right then turn around and bite the hand that feeds them. What controls are there to scrutinise these people and let them carry on a business after what they have done to other people. As I said I am happy with the job and the product supplied, will I end up getting bitten down the road. We work hard to do the right thing and get taken advantage of over and over. Always the workers that get the rough end of the Pineapple. I hope you all come out alright from this.
Hi Barry, Where did you have your system installed, ( which town ) & did ergon approve to have a 5.0 KW system in your place. Do you have three phase or only single. I am looking at a 5.0 KW solar system but very sceptical about Euro Solar. Awaiting your reply.
I feel like I am robbed by Indo Solar Mafia group in a broad day light.
My Customer reference number is 69296 everything happened to all of you has happened to me.
I have been receiving their text message or calls at least 7 times a day.
“sir, when is the best time, to call you?”, ” can I call you now?”, ” may I call you now?”, “may I call you tomorrow?”… almost every day for five days until I made a deposit of $300.00. No calls after that. I ended up receiving an invoice of $3891.00 instead of the agreed $3647.00. Every time I call or text, no reply or the person who sold the system for me “Mr XXX (name removed)” is not in today. I will be writing more about this under cover scum. I advise everyone who is intending to use their service to stay away from them.
Me too, “Can i call you …””…best time to call you?” Please get their ads off my phone
Hi there,
Just getting in touch to make sure everything’s been taken care of with this. If you’re still having issues shoot me an email & we can from there.
Thanks,
Ian at Euro Solar Online Support
Just signed up with EURO SOLAR on the 30/5/16 I live in Cairns so far so good dealt with salesman Raj, was invited down to Brisbane to view their depot at Acacia Ridge where I met up with Raj, All presented well and I thought very professionally handled, I would like to document my experience as they happen on my instalation of 5.0 inverter and 24 TN 250 poly panels, my E-mail jjwestby@bigpond.com if anyone privately want’s to talk to me, Hoping to prove you sceptics out there wrong I hope === John Westby
*name removed by moderator* tried to sell me a 7kw system which they knew Ergon would not allow me to receive credits for energy put back into the grid. Very dodgy. I ended up with another company in Cairns which were just as bad but at least my system is good 2 years in and no issues. Performs very well.
Like many people you may be enticed by EuroSolar’s newspaper advertising and incredible pricing which seems too good to be true. Well guess what? It is too good to be true! I paid a $100 deposit to this company and was contacted the next day by one of their sales people telling me the solar panels that were originally quoted on were now out of stock so I would be getting some unknown brand name solar panels instead. The sales person also neglected to mention that Energex would be charging me an additional $300.60 to upgrade my meter box (often a requirement that company’s like EuroSolar fail to mention in their slick advertising material, but is buried deep in the very fine print of their contracts). I cancelled my installation with this company and requested a refund. Of course, no refund has ever been received. After reading the many other reviews on various websites about the terrible lack of service from this company (particular when faults occur), I actually believe my $100 loss was a actually a blessing in disguise. I am writing this review with the hope that no one else gets caught like I did. This company has also been fined by ASIC for misleading and fraudulent reviews and dishonesty regarding the solar panels they supply.
thank god for these web sites i also had an Indian ring me yesterday with a great deal with german tecnology panels but he didn’t tell me that they were made in CHINA !!!!!! i’m giving them a big miss thanks for all your coments
Had a young Indian student door knock at our place tonight. He was very well spoken and seemed to know his stuff. We have been considering solar for quite some time and he began to sow the seed of desire again that was fast growing into something more. Now however after some research and reading these comments here we are not so sure. Perhaps we will avoid this company. He is set to come back again in a day or two but maybe we will contact him and say forget it for now! Don’t wish to be bitten in any way.
I find all these comments disconcerting. I had a 5kw installed on my house a bit over a year ago in port Adelaide did it all over the phone was installed in 4 weeks by a local licensed sparky and cant speak highly enough of them. I paid $2900 installed. the first bill was $150 as it was installed half way through the cycle. Last bill was $32. They can obviously get it right sometimes but decided to go shonky. Bloody shame really.
Jeff
I phoned and spoke to XXXX (name removed) of Euro Solar on 24/2/16. He offered a 5kw solar power system including free installation for $3300. He asked me to pay the deposit of $330. I asked him for his surname, he told me that he didn’t have a surname. Then, I phoned and spoke to another staff of Euro Solar to get the former’s surname. He didn’t give it to me too. Through our email correspondence, I asked XXXX to send me the terms and conditions of the contract agreement, So far, I never get them. Moreover, I asked XXXX to added or waive certain terms and conditions, such as the installation to be completed within 5 weeks after payment of deposit, that we had discussed and agreed. He didn’t give me the reply.
So, Euro Solar or XXXX is not a company or a person whom I would like to make or continue a deal.
I had a knock on the door the other afternoon (TUES) from Euro Solar, a nice young fella, though a bit too persistent for my liking. But we had considered getting solar, like many people do, so he said he could come back later with his manager, it would take about 10mins, so we agreed 6pm so my husband would be home from work. My husband wasn’t too keen after a days work but still obliged. It all went well, great incentives like ‘no deposit’ and ‘no interest ever’, we (and by ‘we’ I mean the manager) crunched the numbers (very quickly), we signed up (checking they have a cooling-off period)…happy days. Then WED morning, less than 24hrs later, my husband received a text from a ‘Mxxx (name removed)’ … (I thought was interesting after reading the review from ‘Lea February 11, 2016 at 12:42 am ‘) stating that he was able to install our panels tomorrow…SAY WHAT?!?!? This is when alarm bells started going off for us. I rang back on my husbands behalf and said ‘no we don’t want them installed until at least the cooling-off period, we’d like to have a proper think about it’. The man on the phone just wanted to book in a date for installation regardless and said we could call them prior if we change our mind. So I made it for about 3 weeks away to give us time. Hence why I’ve done a search for reviews and found this fabulous little site. I saw the article about Mr Patel being restrained for 3 years from Feb 2013, which is why I thought that’s why we’ve heard from them now. But seeing these reviews from Oct 2014 has just made me see RED, but made my decision to cancel much easier (assuming they aren’t jerks about it). I’m so disappointed our dream of having solar power will just have to wait, but I’m so glad I feel like we may have dodged a bullet.
Plus crunch the numbers yourself, I have just been looking at it and while our usage would go down, the Supply Fee from the electrical company will always be the same daily rate, approx. $8 a week x 12 weeks = a $96 bill plus night time usage. Even with a 5kW system giving back to the grid and receiving credits, I can’t see how the credits would cover our bill – as the selling point ‘that it pays for itself’ would suggest. It must only apply if you get solar panels and practically don’t use it. Though the long term advantages of having solar are obvious, I want to go about it with confidence with a reputable company.
Thanks everyone for sharing your painful stories. They may have saved a few of us from the same pain.
10 January 2016 – Brisbane
This company is SCAM and I can’t believe Australia are allowed this company to trade. I was mislead and informed a special of my 5W system will cost $3500. With that price I needed to put deposit of $300. I had to property’s so I deposited $600. After multiple emails and phone calls. All the males on the phone had Indian Accents with english names. When I called the office, person on the other line did not know a Jxxx (name removed) or Mxxx (name removed), Paul. I’ve asked them for electrical licenses and was told to install and give them a date before this information can be given to me, I cancelled due to the fact they could not supply me with a valid license. I was told over the phone and emailed that I would receive full refund of my deposit. I am now told they never said that and admin fee of $150 will be taken out. All they do is lie to make sale so right now I am dealing direct with Fair Trading. They don’t have a main office and everyone you talk too doesn’t have an email or mailing address to send correspondence.
EURO SOLAR are still disleading customers. KEEP AWAY, NO ELECTRICAL LICENCE, NOT QUALIFIED TO INSTALL.
I have received so many calls from Euro Solar, they ring at 7pm at night, midday, mobile and landline. They are persistant and annoying, bordering on harassment.
Euro solar knocked on my door tonight at 6.40 pm in St. Helens tasmania. The solar consultant was a young Indian student from Brisbane named sushant Sharma. He was very pleasant and quite happy to engage in a discussion. He soon realised I was a very low user of electricity and said that as my bill was below $350 per quarter solar would not be a wise choice for me and then left to visit the next house. I do feel sorry for these young students. He was extremely bright, well spoken and definitely not a high pressure salesman. I wish him well with his future.
Hi I have just had a guy from Euro Solar knock on my door tonight 18/11/2015 trying to sell me solar panels with zero deposit and $35 per week for forty months this was for eight panels and 2kw after reading all these comments on this page I now know my answer thanks it does pay to check these things out
Got 5 kw fitted to my home 2 years ago and from 11/11/14 to1/11/15 have saved $88 I paid $3900 will take a long time to get my money back at this rate
I have also had nobenifit from all the money I spent inverter says fault, which euro solar says could be because of power cuts and say I have to pay $120 plus gst to have someone come and check it have only had it a few months and have had nothing but trouble
I bought a 5 Kw system from Euro Solar with black aluminum frames one has now failed there is a 25 year warranty on the panels but over 12 months and they charge for labour, after waiting 3 months for a replacement panel from China they now say the black panels are no longer made as they fail because of the greater heat. As other companies are offering them I believe I am being given the run around. Also after reading this forum, on checking the inverter it shows my German made inverter was only designed in Germany but made in Thialand, now worried about the quality of the panels. the moral is beware the advertizing and check everything.
Door knocking Cairns too. Their offer is $2000 cheaper than local solar providers but the contract had to be signed in 2 weeks to access gov rebates. If it sounds too good to be true it probably is.
This mob convinced me to go with them and quickly took my deposit I then heard nothing from them for the next 2 weeks I then phoned them to ask about paperwork and thought oh no scammed when the number I rang informed me that it had been disconnected when I did get through and mentioned this they stated they were aware of it but could do nothing about it they also told me not to worry they take care of the paperwork I them got conformation from the energy company another 2 weeks I phoned them I think they work out a Indian call centre because all the staff have Indian accents I asked how my application was going the lad hummed and hard but could not give me any information I then requested my deposit back and was told he could not do that so I asked to be put onto the person who could to be told sorry my ,manager is not available I was then given the old run around before they hung up on me After reconnecting I was told that a form would be emailed to me that day This was confirmed by another phone call from the saleswoman who I spoke to when I agreed to having their services The form never came just a phatic plea to let them install the panel’s the next day needless to say a email was sent back resulting gin the form being sent which was filled in and sent back 4 days later someone contacts me asking why I was unhappy and that they would be keeping $220 of my $305 deposit as administration cost and that it would take 3 weeks to get it back to me told them see you in the small claims court if I don’t get all my deposit back THIS MOB ARE HPELESS they don’t any customer service they just want your money
always pay by credit card, then you can get it back
Thats another line i get “…just at a meeting with my boss.
Samuel.” Totally asian voice too.
I agree with Phil, I have todays Wollongong advertiser with a Eurosolar ad on page 20, the ad reads 5KW solar package for $4,299.
The ad also says NSW’s No.1 solar retailer in 2015.
I am a solar installer and I warn prospective customers of shonky opperaters and now here is the proof
Hi Dan, who would you recommend, then? and which panels and inverter?
I just cant work it out. But then Im a nurse… Im good at that!
I have just had a EURO SOLAR salesman knock on my door 23/8/15 to flog me a 5kw system. How can this company still be trading when the courts restrained them for trading for 3 yrs. I live in nw nsw,country town, so they must,think we dont check on them,they are in the town to flog there wares
I have just had a Eurosolar male person come to my door…in far North Queensland remote mining town. As soon as he was gone I got straight online to check Eurosolar out. It just didn’t stack up somehow or even sound right. He wanted to take a photo of my meter box!!..”in case it needs updating”… I said NO way…watch out for these people. I was given a Eurosolar pamphlet with the guy’s number on it, I rang him within 5 mins of him being at my front door and cancelled an appointment. Making it clear that I’d read about their track record. NOT good enough!
we had a guy from euro solar come to our door and give us a speech about how much we would save with solar panels on our roof. We have always talked about solar panels and he made it sound achievable. Signed up for it and got approved straight away, payed over $300 for SA Power to come and install the solar ready meter. 3 months later and many lies over the phone and broken promises of call backs we still have no solar panels on our roof. The first whopper they told us was that the van had broken down on their way here and they would ring with a new time. The second was they had a flat tyre. Then all of a sudden we hadn’t been approved for finance through certegy and they wanted me to pay an $800 deposit. Then the guy started harassing me with different offers. Like, if I payed $4000 with my credit card they could install it. The lowest he dropped it to was $2400. Spent 4 weeks telling them they had d@$#*ed me around enough and I no longer wanted their services. Stay right away from these people. Spoke to certegy and they have said that they probably didn’t get approval through the correct channels. Now in the process of getting my application at certegy closed.
We went through euroSolar and had the panels installed on the 3 april. we have only just had them connected to the grid on the 24th October. they are ignoring our emails for seeking compensation after speaking with consumer affairs. the delay was caused by incorrect paper work they were responsible for on multiple occasions, with them advising the quality check. their was far to many incorrect information filled in to have been quality checked. there sales team advises that a full refund is given if not up and connected to the grid in 7 weeks but their terms and conditions say differently they are just trying to sale a product with lies. Word given by their employees should be part of the t&a’s… I think this business should be shut down. I will not back down until compensation is given for our electricity bills. they did the first one but wont continue. even tho the error was still caused by them
Last Thursday 2/10/14 a young man from Euro Solar came to my front door and started to tell me about the benefits of having solar panels installed and that it would reduce our power bill from $400-500 a quarter to $50-60 a quarter and that the whole lot (panels, installation and electrical work) was free because the Government was going to pay the costs. I asked him 3 time about the cost and each time he assured me that it was free of charge because the Government would cover the cost. Today (7/10/14) if rang Euro Solar and spoke to a man called Maris and he told me that the only thing that was free was the installation and the I would need a minimum of 6 1.5kw panels and that the panels and electrical work would cost $2,495. So much for the claim that Euro Solar would install the whole system for free and be payed for by the Government.